Alma Moore
Johns Island,SC
Summary
I currently have over 10 years of experience tutoring and teaching English. I pride myself in making learning fun and exciting for my students, as well as being a team player and working well with others to achieve a common goal. I am a fast learner and have demonstrated an ability to quickly pick up new skills. I have the ability to handle multiple tasks simultaneously and always strive to deliver more than is expected of me. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Dispensing Optician
Jackson Davenport Vision Center
Charleston, SC
04.2019 - 07.2023
- Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
- Customer Service. Managed client frame selection processes and walked through lens options.
- Wrote up detailed work orders specifying parameters for lenses and frames.
- Instructed customers on methods for adapting to glasses, proper wear and necessary care.
- Resolved customer complaints in a professional manner while adhering to company policies.
- Maintained accurate records of all transactions with customers.
- Assisted customers in selecting frames, lenses and other optical products that best suited their needs. Being Bilingual helped me assist patients that only spoke Spanish.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
- Telephoned appointment-holders on day before to confirm times, contacted no-shows, obtained insurance pre-authorization and notified patients upon eyewear availability.
- Heated, shaped, or bent metal or plastic frames to fit eyeglasses to client.
- Repaired and adjusted frames to meet customer needs.
Online English Teacher
Open English
01.2013 - 01.2015
- I began this position after tutoring for many years in person in private homes
- My students were people from different ages, countries and levels of education
- With a class of up to 3-6 students at a time
- I enjoyed seeing their progress in learning the English language
- My responsibilities included, helping them with Grammar, Reading, pronunciation, and writing, as I followed the school curriculum
- I pride myself in always being on time and making my classes fun and exciting for each of my students.
Certified Optician
Boulder Vision Associates
Boulder, CO
06.2003 - 11.2013
- I began this position as a trainee and through experience and a self-study course, passed the required testing to receive my certification as a licensed optician from the American Board of Opticianry
- On many occasions I provided both verbal and written translating for the office.
Customer Service Representative
United Airlines
Cedar Rapids, IA
01.2000 - 01.2003
- Began in a baggage handling position and was quickly promoted to a Custom Service / Ticketing position
- This position required the ability to work in a very fast paced and high stress environment
- Responsibilities included resolving scheduling / booking issues for clients, developing customer loyalty towards United Airlines, and boarding passengers in a timely and orderly fashion.
Education
Skills
- Fluent in Spanish
- Complaint Resolution
- Scheduling
- Appointment Scheduling
- Positive and Professional
- Order Processing
- Small Group Instruction
- Student Engagement
- Interactive Teaching and Learning
- Data Entry
- Student Rapport
Languages
- English
- Spanish
Languages
Spanish
Native/ Bilingual
Certification
- I acuqired a TESOL Certificate which allows me to interact and teach young ones.
Timeline
Dispensing Optician
Jackson Davenport Vision Center
04.2019 - 07.2023
Online English Teacher
Open English
01.2013 - 01.2015
Certified Optician
Boulder Vision Associates
06.2003 - 11.2013
Customer Service Representative
United Airlines
01.2000 - 01.2003