Kat McClure
Rochester,WA
Summary
Detail-oriented dispensing optician specializing in eyewear fitting and customer consultation. Known for strong problem-solving abilities and effective communication, ensuring clients receive personalized care and optimal eyewear solutions.
With a strong background in training and team leadership. Skilled in effective communication and problem-solving.
Overview
5
5
years of professional experience
4
4
Certifications
Work History
Dispensing Optician
Costco
Tumwater, Washington
03.2023 - Current
- Consulted with customers to determine eyewear needs and preferences.
- Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
- Used hands, heat and tools to bend and shape frames to fit customer's face.
- Instructed customers on methods for adapting to glasses, proper wear and necessary care.
- Resolved customer complaints in a professional manner while adhering to company policies.
- Verified insurance coverage for payment of services rendered.
Front End Supervisor (scheduling)
Costco
Tumwater, Washington
09.2020 - 03.2023
- Trained new cashiers on register procedures and customer interaction techniques.
- Resolved customer inquiries and complaints to enhance satisfaction levels.
- Conducted performance evaluations for cashiers and provided constructive feedback.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Managed cashier schedules to optimize coverage during peak hours.
Skills
- Insurance verification
- Eyewear fitting
- Team leadership
- Problem solving
- Effective communication
- Professionalism and ethics
Certification
ABOC certified 2024
Timeline
Dispensing Optician
Costco
03.2023 - Current
Front End Supervisor (scheduling)
Costco
09.2020 - 03.2023