Barbara Fernandez
Hendersonville,TN
Summary
Proficient eye care professional experienced in taking facial measurements, discussing lenses and submitting accurate work orders. Multitasks effectively to handle different needs of multiple clients with speed and accuracy. Excellent communication and conflict resolution skills. Detail-oriented team player with strong organizational skills.
Overview
40
40
years of professional experience
Work History
Dispensing Optician
Choate Eye Associates
02.2012 - Current
- Educated clients about how to adapt to, wear, and care for eyeglasses.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Managed appointment scheduling efficiently, maximizing daily appointments without compromising patient care or satisfaction.
- Assisted patients with insurance claims processes, streamlining their experience and increasing overall practice revenue.
Bill Collector
Windham Professionals Inc.
09.2010 - 02.2012
- Built rapport with clients through empathetic communication, leading to increased success in payment negotiations.
- Utilized various skip tracing methods to locate elusive debtors, increasing overall collections success rate.
- Educated customers about repayment options and financial management techniques, empowering them to take control of their debts.
- Negotiated settlements with debtors while maintaining professionalism and adherence to company policies.
Dispensing Optician
Image Optical
06.2000 - 09.2010
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Ensured accurate measurements and fitting of eyeglasses, resulting in increased customer comfort and satisfaction.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
- Collaborated with optometrists to deliver comprehensive eye care services for patients, improving overall patient experience.
Bill Collector
Nationwide Credit
10.1993 - 07.2000
- Implemented personalized approaches for each debtor based on background information research, enhancing negotiation outcomes.
- Assisted in training new team members on best practices for effective debt collection techniques and strategies.
- Utilized various skip tracing methods to locate elusive debtors, increasing overall collections success rate.
- Ensured compliance with federal and state regulations, protecting company reputation and legal standing.
Dispensing Optician
Horner Rausch
07.1988 - 10.1993
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Liaised with suppliers to negotiate favorable pricing and payment terms, resulting in reduced overhead costs for the practice.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
- Managed appointment scheduling efficiently, maximizing daily appointments without compromising patient care or satisfaction.
Dispensing Optician
Simon Vision Center
05.1984 - 07.1988
- Educated clients about how to adapt to, wear, and care for eyeglasses.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
Education
High School Diploma -
Beech High School
Hendersonville, TN05.1984
Skills
- Strong Communication Skills
- Fittings
- Verifying prescriptions
- Professionalism and Ethics
- Insurance Verification
- Appointment Scheduling
- Insurance billing procedures
- Time Management Competence
Timeline
Dispensing Optician
Choate Eye Associates
02.2012 - Current
Bill Collector
Windham Professionals Inc.
09.2010 - 02.2012
Dispensing Optician
Image Optical
06.2000 - 09.2010
Bill Collector
Nationwide Credit
10.1993 - 07.2000
Dispensing Optician
Horner Rausch
07.1988 - 10.1993
Dispensing Optician
Simon Vision Center
05.1984 - 07.1988
High School Diploma -
Beech High School
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