Alma Munoz
Pinehurst,NC
Summary
Motivated and adaptable professional with 10+ years of customer service experience seeking career opportunity to fully utilize my training and creative skills to make significant contribution to the success of the company.
Overview
5
5
years of professional experience
Work History
Lead Associate
ALDI
02.2021 - 02.2024
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Created merchandise displays to catch attention of store customers.
- Trained, coached, and mentored new sales associates for maximum performance.
- Worked closely with management to identify areas for improvement in daily operations.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Responsible for opening and closing store procedures
Department Manager, Outdoor, Lawn, and Garden
Walmart
10.2018 - 02.2021
- Enhanced customer satisfaction by providing expert advice on outdoor, lawn, and garden products.
- Improved store aesthetics through strategic merchandise displays, highlighting key products and driving sales growth.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained a visually appealing department layout that effectively showcased products and enticed customers to make purchases.
Education
No Degree -
University of North Carolina Greensboro
Greensboro, NC2017
Associate of Applied Science -
Sandhills Community College
Pinehurst, NC06.2016
Skills
- Multitasking
- Customer Service
- Adaptive
- Decision-Making
- Reliability
- Creativity
- Organizational Skills
- Attention to Detail
Timeline
Lead Associate
ALDI
02.2021 - 02.2024
Department Manager, Outdoor, Lawn, and Garden
Walmart
10.2018 - 02.2021
No Degree -
University of North Carolina Greensboro
Associate of Applied Science -
Sandhills Community College