Alma Navarro
Laveen,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Health Information Technician
GILA RIVER HEALTH CARE
06.2021 - Current
- Maintained relationships with medical providers, suppliers and reporters.
- Tracked and monitored requests for medical records release.
- Followed up with medical staff regarding missing information in patient records.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Verified accuracy of patient information in medical records.
- Assisted in preparation of medical reports for external parties.
- Scanned and uploaded medical records into electronic medical records system.
- Sorted and distributed incoming and outgoing medical records.
- Processed and tracked requests for medical records from external organizations.
Customer Service Representative
Accredo Pharmacy
01.2019 - 01.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Associate of Arts - Business Administration
Brookline College - Phoenix
Phoenix, AZSkills
- Information Assistance
- Medical Records and Documentation
- Reminder Calls
- Health Information Systems (HIS)
- Customer Service
- Informational Releases
Timeline
Health Information Technician
GILA RIVER HEALTH CARE
06.2021 - Current
Customer Service Representative
Accredo Pharmacy
01.2019 - 01.2021
Associate of Arts - Business Administration
Brookline College - Phoenix