Alma Nieto
Edinburg
Summary
Customer service professional offering 20 years of diversified experience. Excellent communication and problem solving skills. Dedicated to achieving customer satisfaction as well as meeting company expectations. Able to focus on projects, and company deadlines. Strong rapport with personnel, customers, and associates based on the knowledge, professionalism and integrity.
Overview
26
26
years of professional experience
Work History
Senior Care Review Processor II
Molina Healthcare of Texas
03.2011 - Current
- Data Entry
- Scheduler: schedule 75-100 visits per week.
- Beta tester for mcare updates
- Authorizations
- UMK2 faxes
- Claims
- Training of new employees
Staffing Coordinator
Girling Health Care
11.2010 - 02.2011
- Supervised and maintained in order a caseload of 200 members Implemented on a timely manner any changes to members service plan
- Filing
- Interviewed and hired new attendants
- Payroll (Santrax program)
- Data Entry
- Customer Service
Employement Services Supervisor
Six Flags Fiesta Texas
08.2010 - 01.2011
- Interviewed and hired new employees
- Data Entry
- Enforced company policies (dress codes, absences, tardiness, etc.) Filing
- Answering phones
- Conducted Culture Shock classes for our international employees
PHC Coordinator
Texas Visiting Nurse Services LTD.
08.1999 - 06.2007
- Data Entry
- Maintianed in order a caseload of 150 members
- Supervised 185 attendants
- Implemented on a timely manner members service plan changes
- Payroll
- Filing
- Hiring and trianing of new employees
Education
High School Diploma - undefined
Edinburg High School
Edinburg, TX1994
Skills
- Bilingual (English / Spanish)
- Staffing management ability
- Proven Patience and self discipline
- Conflict resolution
- Staff training and development
- Problem resolution ability
- Sound decision making
- Computer literate
Timeline
Senior Care Review Processor II
Molina Healthcare of Texas
03.2011 - Current
Staffing Coordinator
Girling Health Care
11.2010 - 02.2011
Employement Services Supervisor
Six Flags Fiesta Texas
08.2010 - 01.2011
PHC Coordinator
Texas Visiting Nurse Services LTD.
08.1999 - 06.2007
High School Diploma - undefined
Edinburg High School
Similar Profiles
Alicia SheltonAlicia Shelton
RN Program Manager at Molina Healthcare of TexasRN Program Manager at Molina Healthcare of Texas
Wendolyon JacksonWendolyon Jackson
Case Managment Processor at Molina Healthcare Of TexasCase Managment Processor at Molina Healthcare Of Texas
Maria ColungaMaria Colunga
Community Health Worker at Suvida HealthcareCommunity Health Worker at Suvida Healthcare