Cinthia Torres

• Demonstrates a consistent adherence to company policies and procedures related to attendance and tardiness, professional appearance, corporate compliance, and applicable legal requirements.
• Communicates using the components of AIDET (Acknowledge, Introduce, Duration, Explanation, Thank You).
• Schedules appointments for patients either by phone when they call in or in person after an office visit. If medical practice offers after-hours/one-day appointments, schedules these appointments following urgent/emergency protocols as in the case of a sick child, which may mean scheduling the patient with a physician or nurse practitioner other than their primary physician.
• Uses manual/computerized system to match physician/clinician availability with patient's preferences in terms of date and time.
• Maintains scheduling system so records are accurate and complete and can be used to analyze patient/staffing patterns. Provides daily schedules to physicians/clinicians or medical assistants prior to each day's visits. Copies also made available to the receptionist/registration clerk and others as needed.
• Ensures that updates (e.g., cancellations or additions) are input daily into master schedule.
• Communicates as needed with physicians/clinicians and other staff about any patient concerns/issues related to scheduling. Consults with appointment manager about any system problems.
• Uses customer service principles and techniques to deal with patients calmly and pleasantly.
• Performs other related duties as assigned or requested.

• Welcome patients and visitors to the medical office by greeting and answering inquiries or referring questions to other staff members.
• Observe lobby activity to ensure that all patients are waiting for the appropriate area and have signed in for services.
• Monitor lobby wait times and communicate with patients regarding extended wait times.
• Check-in patients through ECW systems, provide appropriate paperwork and scan what is necessary into the patient's chart.
• Offer a patient portal to every patient at registration.
• Verify eligibility and scan verification at each patient visit.
• Collect co-pays and check patient accounts for outstanding balances.
• Assist patients with arrangements for payment plans if needed.
• Balance assigned cash drawer throughout each day and complete daily deposit.
• Answered and managed incoming and outgoing calls.
• Maintain patient appointment schedule on computer and run ECW report daily to ensure appointments for the next business day are confirmed.
• Schedule appointments for providers.
• Check out patients efficiently and complete ECW check out the list by scheduling follow-ups and Release/Request of medical records.
• Anticipate customer service needs and assist immediately with resolving patient complaints.
• Close the clinic.
• Make an end of day deposit to the bank.

Responsible for learning both kitchen and cashier job responsibilities and assisting departments to keep the shift running smoothly. Enforce cash control policies and assist with daily checklists.