Alma Parker
Florence ,SC
Summary
Dynamic professional with experience as a Dispatcher at Cayce Company, excelling in customer service and dispatch coordination. Proven ability to manage high-stress situations while maintaining attention to detail. Successfully enhanced client relationships as a Jr Account Executive at Match Factors Inc, fostering trust and repeat business through effective communication and decision-making skills.
Overview
10
10
years of professional experience
Work History
Dispatcher
Cayce Company
Florence SC
02.2025 - Current
- Coordinated dispatch of deliveries, ensuring timely and efficient service to customers.
- Communicated with drivers to provide real-time updates and resolve issues as they arose.
- Maintained accurate records of shipments and delivery schedules in company database.
- Adapted quickly to changes in scheduling, demonstrating flexibility in fast-paced environment.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Jr Account Executive
Match Factors Inc
Florence SC
08.2016 - 02.2025
- Collaborated with cross-functional teams to streamline communication and improve project delivery.
- Participated in training sessions to refine skills in negotiation and relationship building.
- Developed strong relationships with clients, leading to increased trust and repeat business.
- Organized meetings between clients and internal teams, facilitating clear communication for project success.
Education
High School Diploma -
West Florence High School
Florence SC06-1988
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Dispatching procedures
- Prioritizing calls
- Customer relations
- Schedule management
- Dispatch coordination
Timeline
Dispatcher
Cayce Company
02.2025 - Current
Jr Account Executive
Match Factors Inc
08.2016 - 02.2025
High School Diploma -
West Florence High School