Alma Ramos
Mesa,AZ
Summary
Customer service professional with a strong attention to detail. Effective communicator with co-workers. Known for high ethics, integrity, discipline, and company loyalty. Outgoing professional with experience handling multiple tasks at once while remaining positive and composed in all types of situations. Offering great computer, customer service and collaboration skills. Works well with office visitors and vendors.
Overview
9
9
years of professional experience
Work History
Medical Receptionist
Intracare
Mesa, AZ
11.2024 - Current
- Managed patient scheduling, ensuring efficient use of resources and minimizing wait times.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Maintained electronic health records with high accuracy and compliance standards.
- Trained new staff on office procedures and software systems to improve team performance.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Sales Manager
Ulta Cosmetics
Mesa, AZ
07.2024 - 11.2024
- Managed daily operations of sales department, including supervision of staff members.
- Coached, developed and motivated team to achieve revenue goals.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Monitored employee attendance records, timekeeping, and payroll information.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Supervised daily operations including scheduling shifts, assigning duties.
Front Office Manager
People Empowering people of AZ
Apache Junction, AZ
11.2023 - 07.2024
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
- Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Scheduled appointments for clients and recorded all client data into the system.
- Managed incoming and outgoing mail, including sorting, distributing, and maintaining records of correspondence.
- Assisted with administrative tasks such as filing documents, photocopying, faxing.
- Created reports using Microsoft Office Suite applications.
- Responsible for opening and closing the office on time each day.
Cashier Team Lead
Ulta Cosmetics
Mesa, AZ
12.2022 - 07.2024
- Assisted cashiers with resolving customer complaints and inquiries.
- Trained new cashiers on proper use of registers and store policies.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Processed refunds and exchanges according to company policy.
- Assisted customers with locating items within the store when requested.
- Developed strong working relationships with team members to foster collaboration.
- Performed daily opening and closing procedures for the register area.
Intakes Specialist
People Empowering People of AZ
Tempe, AZ
07.2020 - 11.2023
- Obtains pertinent information from new patients by asking them to complete screenings courteously and professionally.
- Ensures that all admissions forms are properly completed and signed.
- Communicates with other team members constructively in order to reduce conflict and enhance the resolution of issues.
- Collects data to help with the admissions process, working in a mental health facility.
- Process paperwork for new patients efficiently and in accordance with protocols.
- Reviewed patient charts prior to each appointment for accuracy of data entry into EMR systems.
- Scanned documents into EMR system as needed.
Sr. Team Lead
Old Navy
Gilbert, AZ
10.2021 - 12.2022
- Empower employees to take responsibility for their jobs and goals.
- Delegate responsibility, and expect accountability and regular feedback.
- Counting drawers every night, filling out proper paperwork, and filing into the correct location.
- Accepting money weekly from Brinks and doing the pay-in.
- Trained and developed sales team associates in products, selling techniques, and procedures.
- Review performance data to ensure sales, loyalty, and NCR are doing well.
- Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.
Team Member
Target
Mesa, AZ
08.2018 - 07.2020
- Ability to pay particular attention to detail on both the sale's floor and backroom to ensure satisfaction from both guests and team leads
- Completing a wide range of duties which included greeting and assisting guests, multitasking with zoning and upkeeping with target standards, overseeing and managing the process of replenishing stocks
- Used time efficiently when not serving guests including folding clothing and cleaning out the fitting room
- Operated a cash register for cash, checks, and credit cards transactions, with 100% accuracy
- Aided in going out to grab carts for the guest to ensure a pleasant shopping experience
Sales associate
JCPenny
Mesa, AZ
09.2017 - 06.2018
- Ensuring that all guests receive excellent service through direct salesmanship and prompt and courteous service
- Assisting guests with questions, needs and purchases
- Making sure all floor sales are tidy and are visually appealing to the guest
- Watching out for loss and prevention through leakage and theft
- Completing all transactions in a quick and efficient manner
Education
Diploma -
Mountain View High School
Mesa, AZ05.2014
Skills
- Effective Time Management
- Task Prioritization
- Quick Learner
- Driven Team Participant
- Advanced in Word and Excel
- Bilingual in Spanish
- Exceptional communication
- After-Hours Commitment
- Clerical Support
- HIPAA Compliance
- Insurance Verification
- Intake form processing
- Telephone etiquette
- Appointment scheduling
- Medical terminology
Languages
Spanish
Native or Bilingual
Timeline
Medical Receptionist
Intracare
11.2024 - Current
Sales Manager
Ulta Cosmetics
07.2024 - 11.2024
Front Office Manager
People Empowering people of AZ
11.2023 - 07.2024
Cashier Team Lead
Ulta Cosmetics
12.2022 - 07.2024
Sr. Team Lead
Old Navy
10.2021 - 12.2022
Intakes Specialist
People Empowering People of AZ
07.2020 - 11.2023
Team Member
Target
08.2018 - 07.2020
Sales associate
JCPenny
09.2017 - 06.2018
Diploma -
Mountain View High School