Alma Riiz
Laveen,AZ
Summary
Customer-centric professional with six years in fast-paced environments. Expertise in delivering exceptional service, effective communication, and efficient call handling. Bilingual in English and Spanish, with strong organizational and problem-solving skills. Focused on enhancing customer experience and supporting dealership operations through reliability and a positive attitude.
Overview
2
2
Languages
9
9
years of professional experience
Work History
Wearhouse associate
Amazon
Phoenix
10.2020 - Current
- Picked customer orders accurately using handheld scanners and
- warehouse management systems.
- Packed items securely for shipment, following quality and labeling
- requirements.
- Stowed inventory in assigned locations while maintaining organized,
- accessible stock.
- Inspected products for damage and reported discrepancies to
- support inventory accuracy.
- Loaded and unloaded trailers while following safety procedures and
- lifting guidelines.
- Moved merchandise using pallet jacks and other material handling
- equipment.
- Prepared orders for shipment by picking, packing, and labeling
- merchandise
Cashier
Los Altos Ranch Market
Phoenix, Az
04.2018 - 10.2020
- Verified prices, discounts, and item codes to support accurate
- checkout transactions.
- Delivered friendly, attentive service to enhance customer satisfaction.•
- Assisted cashiers with bagging groceries and organizing checkout
- lanes for smooth customer flow.
- Restocked bags, receipt paper, and front-end supplies to maintain
- register readiness.
- Supported cash handling procedures by preparing tills and
- Reconciled register supplies.
- Communicated with front-end staff to coordinate busy periods and
- reduce checkout delays.
- Collected carts and returned baskets to keep front-end area clean
- and accessible.
Education
High School Diploma
ASU Preparatory Academy
Phoenix, AzSkills
Customer-centric professional with six years in fast-paced environments Expertise in delivering exceptional service, effective communication, and efficient call handling Bilingual in English and Spanish, with strong organizational and problem-solving skills Focused on enhancing customer experience and supporting dealership operations through reliability and a positive attitude
- Customer service – making customers feel welcome and valued
- Active listening – understanding customer needs and questions
- Multitasking – handling phone calls while assisting customers
- Attention to detail – ensuring information is accurate
- Conflict resolution – staying professional when handling concerns
- Bilingual communication- assisting both English and Spanish- Speaking customers
- Teamwork- Working with sales representatives and service department staff
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Wearhouse associate
Amazon
10.2020 - Current
Cashier
Los Altos Ranch Market
04.2018 - 10.2020
High School Diploma
ASU Preparatory Academy