Summary
Overview
Work History
Education
Skills
Timeline
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Alma Torres

Chicago,IL

Summary

Customer-focused professional with extensive experience delivering exceptional service in fast-paced environments. Skilled in operating point-of-sale systems, managing inventory, and maintaining organized, welcoming spaces. Recognized for strong communication, problem-solving abilities, and a commitment to fostering positive client relationships. Adaptable team player dedicated to enhancing customer satisfaction and contributing to smooth operational workflows.

Overview

6
6
years of professional experience

Work History

Office Manager

Luxe Realty Studio
01.2025 - Current
  • Managed day-to-day office operations, ensuring a smooth workflow for agents and staff.
  • Maintained and organized all real estate transaction files, from listing to closing, ensuring compliance with state and brokerage regulations.
  • Prepared and processed listing agreements, buyer contracts, and other real estate documentation.
  • Oversaw office supplies, marketing materials, and equipment inventory, placing orders as needed to support business operations.
  • Acted as the first point of contact for clients, walk-ins, and phone inquiries, providing professional and helpful support.

Associate

Jack Frost Christmas Pop Up Fulton Market
11.2024 - 01.2025
  • Operated POS system efficiently for customer transactions.
  • Assisted with stocking merchandise and keeping displays organized.
  • Provided friendly and helpful customer service.
  • Maintained a clean and tidy workspace.
  • Supported team with day-to-day tasks to keep the store running smoothly.
  • Developed and implemented strategies to increase customer satisfaction and engagement.

Hairstylist

Israel Hair Style
08.2024 - 01.2025
  • Suggested treatments and styles to suit customer's appearance and fashion choices.
  • Processed payments, entering sales in register for prompt customer service.
  • Distributed business cards outside of salon to generate new business.
  • Organized sales area and work station to showcase products and boost sales.
  • Counted and documented opening and closing cash amounts daily.
  • Answered phone calls and emails to schedule client appointments.

Hairstylist's Assistant

Meraki Room Chicago
04.2022 - 08.2024
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Processed payments, entering sales in register for prompt customer service.
  • Responsible for maintaining the salon clean and organize.
  • Building relationships with clients.
  • Responsible for training other assistance in their role.

Credit Associate

Breakthru Beverage Group
11.2018 - 08.2020
  • Process customer payments accurately and efficiently in SAP software to ensure all payments are up to date.
  • Handle ACH/Wires, checks, house accounts, employee sales, and lockbox payments.
  • Balance all forms of payments.
  • Research and resolve invoice problems to prevent client delinquency.
  • Organize files and scan back office documents.
  • Interpersonal communication skills.
  • Work within multiple team projects and groups.

Education

Morton College
Cicero, IL

Tricoci University
Bridgeview, IL
08-2021

High School Diploma -

• J. Sterling Morton High School East
Cicero, IL 60804
06-2010

Skills

  • POS system operation
  • Customer service
  • Collaborative teamwork
  • Attention to detail
  • Time management
  • Computer skills
  • Production support
  • Multitasking and organization

Timeline

Office Manager

Luxe Realty Studio
01.2025 - Current

Associate

Jack Frost Christmas Pop Up Fulton Market
11.2024 - 01.2025

Hairstylist

Israel Hair Style
08.2024 - 01.2025

Hairstylist's Assistant

Meraki Room Chicago
04.2022 - 08.2024

Credit Associate

Breakthru Beverage Group
11.2018 - 08.2020

Morton College

Tricoci University

High School Diploma -

• J. Sterling Morton High School East

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Alma Torres