Alma Vasquez

Seasonally assist the facility owners process and deliver catalogs. Take incoming telephone orders and individualized greetings. Informing each customer about items no longer available and highlight new seasonal items. Using the proprietary software register and process each customers order and provide them with a total and delivery time frame for their items. Provide customer assistance in navigating the online ordering process. Proofread over 2000 greetings and verify delivery addresses using the USPS verifying software. Any additional clerical assistance needed by the company owners and staff since it is a family owned and operated business.

Assist in medical readiness processing for 500 reservists in order to meet governmental regulations. Process and review medical records. Perform periodic medical assessments and update medical screenings.

Addressed and provided accurate and appropriate information in a timely manner in  response to customer inquiries. Properly routed and directed inbound calls in phone queues to improve call flow and improve customer service. Provided customers with co-pay and benefit information.  Followed procedures as stated per Federal and State insurance and Medicare regulations.

Data entry of  patient demographics and prescriptions into software system applications. Communicated directly with doctors' offices via telephone, fax and email and worked closely with pharmacists to safely and accurately dispense medications. Performed basic compounding of medications. Assisted to invoice the shipping and receiving of controlled substance drugs, performed drug inventory and drug requisitions and monitored and logged temperature sensitive medications. 

Supervised 11 staff technicians and trained them on a continuous basis.  Assisted the Pharmacy manager schedule and train pharmacy personnel. Provided on call Pharmacy Technician coverage for the Rio Grande Valley from Mission to Brownsville, Texas. Prepared and submitted claims to insurance companies for payment.  Reviewed and resubmitted denied insurance claims after correcting billing errors. Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts. Performed pharmaceutical and over-the-counter product inventory audits. Maintained and organized areas of the pharmacy department.