Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alma Vaughan

Huber Heights

Summary

Dynamic assistant manager with proven expertise in customer service, team leadership, and conflict resolution. Adept at managing operations and fostering a positive work environment to enhance team performance.

Overview

4
4
years of professional experience

Work History

Assistant Manager

Ontario Die International
El Paso
01.2024 - 04.2025
  • Assisted in managing daily operations of manufacturing processes.
  • Managed customer service inquiries and complaints in a timely manner.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Assigned work and monitored performance of project personnel.

Sales Associate

AT&T
El Paso
01.2021 - 12.2022
  • Educated customers on promotions and loyalty programs to encourage repeat business.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Handled customer complaints in a professional manner.
  • Answered incoming telephone calls to provide store, products and services information.
  • Worked with fellow sales team members to achieve group targets.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Demonstrated product features and benefits for customers' needs.

Education

Advanced Esthestics - Health And Wellness

Aveda Institute
Cincinnati, IA
07-2025

High School Diploma -

Medford, Highschool
Medford, OR
05-2002

Some College (No Degree) -

El Paso Community College
El Paso, TX

Skills

  • Customer service
  • Team leadership
  • Sales strategies
  • Conflict resolution
  • Time management
  • Technical knowledge
  • Customer service and satisfaction
  • Inventory management
  • Health and wellness education
  • Sales reporting
  • Verbal and written communication
  • Team collaboration
  • Money handling
  • Marketing

Languages

Spanish
Professional

Timeline

Assistant Manager

Ontario Die International
01.2024 - 04.2025

Sales Associate

AT&T
01.2021 - 12.2022

Advanced Esthestics - Health And Wellness

Aveda Institute

High School Diploma -

Medford, Highschool

Some College (No Degree) -

El Paso Community College

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