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Associate Principal Engineer

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With my experience I possess a strong work ethic I am adaptable and commitment to excellence.I am reliable and have a willingness to continuously learn and improve.I am now actively seeking a position that provides opportunities for growth and career advancement.

Dedicated customer service professional skilled in product knowledge, transaction processing, and inventory management. Proven ability to resolve complaints and create positive shopping experiences.

Dynamic professional with a proven track record at Joe V’s Smart Shop, excelling in operational efficiency and multilingual communication. Recognized for accuracy and precision in maintaining performance metrics while fostering teamwork. Adept at training and enhancing service quality, contributing to a seamless customer experience in fast-paced environments.

Results-driven Field Service Manager with over 8 years of experience leading cross-functional teams and delivering complex projects on time and within budget. Proficient in OSHA standards, hazard identification, risk assessments, and developing effective safety training programs. Strong communicator dedicated to fostering a culture of safety and continuous improvement. Proven track record in strategic planning, driving process improvements, and achieving operational excellence. Adept at managing projects from initiation through completion, with recognized strengths in leadership, problem-solving, and aligning project outcomes with organizational goals.

Key Achievements:
1. Client Satisfaction: Implemented proactive communication strategies, resulting in a 20% increase in client satisfaction and a 15% reduction in service-related issues.
2. Cost Optimization: Developed and executed strategies to optimize freight routes, leading to a 12% reduction in transportation costs without compromising delivery timelines.
3. Contract Negotiation: Negotiated favorable contracts with carriers, resulting in a 10% reduction in overall transportation expenses and improved profit margins.
4. Process Improvement: Introduced automated tracking systems, reducing manual errors by 25% and streamlining the overall freight management process.
My expertise in market analysis, contract negotiation, and relationship building, combined with my proficiency in industry-specific software and tools, positions me as an asset to any freight business. I am committed to delivering exceptional service, maintaining a high level of accuracy, and contributing to the overall success of any business partnership that I encounter.

High-performing Customer Service and Sales Specialist with 8+ years of experience in high-volume call centers, omnichannel support, and revenue-generating customer interactions. Proven ability to exceed KPIs including First Call Resolution, Customer Satisfaction, QA scores, and sales conversion. Skilled in identifying customer needs, generating qualified leads, and turning service calls into selling opportunities. Strong communicator with expertise in de-escalation, objection handling, and relationship building. Fully equipped for remote work with a dedicated home office and strong technical proficiency.

Currently a business student at Blinn College with plans to transfer to Texas A&M University in Fall 2026 to pursue a degree in Business. I am passionate about commercial property management and investment, with strong goals to build a career in the real estate industry. Gained hands-on experience during a summer internship at Central Management Inc., working on P&L sheets, budgets,creating and entering invoices, and lease operations. Highly motivated, detail-oriented, and eager to continue building practical and academic knowledge in real estate.

Results-driven retail management professional with strong background in grocery store operations. Proven ability to lead teams, optimize inventory, and enhance customer satisfaction. Skilled in team collaboration, adaptable to changing demands, and reliable in achieving targets. Known for effective communication, problem-solving, and fostering positive work environment.

Dynamic Grocery Manager with proven expertise at JHC Fruit & Vege in inventory management and customer service. Spearheaded strategic merchandising initiatives that significantly boosted sales. Adept at fostering team collaboration and enhancing operational efficiency, ensuring a safe and organized environment while maintaining strong supplier relationships.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Alma Veliz

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Grocery Manager

Service Manager

Service Manager

Education

High School Diploma -

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Grocery Manager

Service Manager

Service Manager

High School Diploma -

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