Alma Vidrio Robles
Antioch,CA
Summary
Hospitality professional with extensive experience at Skipolini's Pizza, specializing in high-volume customer service and efficient cash handling. Demonstrating strong problem-solving skills and adaptability in fast-paced environments, consistently enhancing guest experiences. Bilingual capabilities contribute to effective communication and positive interactions with diverse clientele. Committed to delivering quality service and ensuring rapid turnover.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bartender and Server
Skipolini's Pizza
08.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar and server floor according to established procedures, ensuring preparedness for each shift.
Instructional Aide
Contra Costa County Office of Education
06.2017 - 01.2025
- Provided one-on-one support for SPED students needing additional assistance, improving their understanding of course material.
- Contributed to a positive classroom environment by establishing rapport with students and addressing individual needs.
- Prepared supplementary materials for diverse learners, helping accommodate varying learning styles and abilities within the classroom.
- Assisted in monitoring student progress, providing feedback to teachers for assessment and improvement strategies.
Restaurant Server
Anejo Bar & Grill
06.2021 - 08.2021
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Store Associate- Shift Lead
Purpose Built Trade Co.
01.2020 - 05.2021
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Opened and closed cash register, handled cash, open accounts and credit card transactions with excellent accuracy levels.
- Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
- Maintained a clean and organized store environment, contributing to a positive customer experience.
Education
Associate of Science - Radiologic Science
Los Medanos College
Pittsburg, CA05-2028
No Degree - Medical Assistant Certificate
UNITEK COLLEGE
Concord, CA01-2024
Skills
- Bilingual
- Technology efficient(Windows Software, Google Docs, Etc)
- Handling difficult scenarios
- Patience and tolerance
- Memory retention
- Hospitality service expertise
- Service-oriented mindset
- Team training and development
Certification
- Medical Assistant Certificate
- CPR Certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Bartender and Server
Skipolini's Pizza
08.2021 - Current
Restaurant Server
Anejo Bar & Grill
06.2021 - 08.2021
Store Associate- Shift Lead
Purpose Built Trade Co.
01.2020 - 05.2021
Instructional Aide
Contra Costa County Office of Education
06.2017 - 01.2025
Associate of Science - Radiologic Science
Los Medanos College
No Degree - Medical Assistant Certificate
UNITEK COLLEGE
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