Elian Roque
Miami
Summary
Dynamic marketing professional with extensive experience at Holidays Network Group, excelling in customer service and team leadership. Proven ability to drive business development strategies and enhance client engagement. Skilled in event planning and cocktail preparation, consistently delivering high-quality results in fast-paced environments. Bilingual communicator dedicated to fostering memorable client interactions.
Overview
13
13
years of professional experience
Work History
Bartender/Server
Biscayne Lady Yacht Charters
MIAMI
12.2024 - 11.2025
- Prepared and served a variety of cocktails and beverages to guests.
- Maintained cleanliness and organization of bar area throughout service.
- Engaged with guests to provide exceptional customer service experience.
- Assisted in planning themed events and special promotions for guests onboard.
- Performed opening and closing duties including restocking supplies.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Marketing Team Lead Supervisor
Holidays Network Group
Miami
07.2016 - 11.2024
- The Holidays Network Group leadership team has an extensive background and decades of experience in the resort, travel and vacation ownership industry.
- Manage a team of 20 marketing professionals.
- Provide excellent customer service, answering questions and addressing any concerns from staff and customers.
- Organized promotional items for customers and events.
- Established, initiated and optimized business development strategies based on company targets, product specifications and market data.
- Established clear priorities and production quality standards.
- Created bi-weekly schedules and maintained on sight operations for Holidays Network Group Vacation Club.
- Keeping track of inventory.
- Adhere to all company policies, industry regulations, and ethical standards in marketing and sales practices.
- Ensure honest and transparent communication with all potential clients.
- Performed duties under a high stress environment.
Marketing Ambassador
Holidays Network Group
Miami
04.2013 - 07.2016
- The Holidays Network Group leadership team has an extensive background and decades of experience in the resort, travel and vacation ownership industry.
- Our team at Holidays Network Group thrives on engagement, with my role as a Marketing Ambassador focusing on creating memorable client interactions that lead to sales appointments for our vacation club.
- Demonstrate strong work ethics, punctuality, and commitment to delivering high-quality results consistently.
- Approach and initiate conversations with potential clients to introduce them to the vacation club concept.
- Maintain detailed records of interactions, follow-ups, and outcomes.
Education
Associate's Degree - Business Administration
Miami Dade College
01.2017
High School Diploma -
Coral Gables Senior High School
01.2013
Skills
- Customer Service
- Marketing
- Data Entry
- Schedule Managing
- Teamwork
- Supervisory Role
- Social Media Marketing
- Bilingual
- Cocktail preparation
- Cash register operation
- Event planning
- Attention to detail
- Mixology
- Safe serving practices
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Italian
Professional
Timeline
Bartender/Server
Biscayne Lady Yacht Charters
12.2024 - 11.2025
Marketing Team Lead Supervisor
Holidays Network Group
07.2016 - 11.2024
Marketing Ambassador
Holidays Network Group
04.2013 - 07.2016
Associate's Degree - Business Administration
Miami Dade College
High School Diploma -
Coral Gables Senior High School