Alma Willis
Los Angeles,CA
Summary
Highly accomplished and decisive senior leader with 18 years of progressive financial and operational experience in the hospitality industry. Dedicated operations professional with a history in meeting company goals utilizing consistent and organized practices, successful in achieving profit, business growth and establishing departmental procedures. Demonstrates passion for talent acquisition and building partnership for internal/external retention.
Overview
18
18
years of professional experience
Work History
Senior Rooms Operations Manager
Los Angeles Renaissance LAX
04.2022 - Current
- Improved associated engagement from 68% to 95%
- Improved GSS: Cleanliness +4pts 64% to 69
- Training & development: implemented daily leaders checklists and financials tools to ensure consistency within brand initiatives and significantly enhance managers business acumen.
- 2022: implemented the Los Angeles Hotel Worker Protection Ordinance controlling labor cost while upholding the hotel's best financial potential.
- Developed strong plans and actions cultivating Marriott & brand culture, through daily stand-up meeting, weekly plans and progress review, building trust, transparency, and open communication.
- Training and Development: implemented cross-training opportunities throughout the hotel utilizing current and new talent in various roles improving MPOR, associate morale and building stronger cohesive team.
- Improved carbon footprint by partnering up with Clean the World Organization, recycling of soap bars, 1 million bars of soap in 2022 though 2023.
Housekeeping Manager
Sheraton Grand Los Angeles
11.2019 - 04.2022
- Managed team productivity and workflow to exceed quality standards.
- HR: Interviewed applicants, onboarding, performance reviews, progressive discipline, processed payroll, monthly employee appreciation program, provided confidential issues resolution, monitor compliance with SOP's and LOSPs, trained and mentored all new personnel to maximize quality of service and performance.
- Conducted monthly linen inventory, weekly guest supply inventories, and placed orders as needed via HOTSHOP
- Reviewed PORs and GL, completed monthly critiques for wages, MHPOR, and controllable for BOH
Housekeeping Supervisor
JW Marriott/Ritz-Carlton LA LIVE
07.2016 - 07.2019
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Payroll and Scheduling: created weekly department schedule, processed payroll in Atlas, month end, reviewed labor productivity
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
Housekeeping Supervisor
Springhill Suites By Marriott
01.2016 - 06.2016
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Adhered to safety protocols by enforcing proper equipment usage.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Trained new employees on departmental procedures.
Administrative Assistant
Mariott Hotel
11.2012 - 11.2016
Rooms Controller
Marriott Hotels
07.2008 - 10.2012
At Your Service Representative
Marriott Hotels
06.2005 - 06.2008
Education
Certification - Business Administration And Management
Los Angeles Southwest College
Los Angeles, CASkills
- P&L Management, Fosse,Lightspeed,Peoplesoft, Medallia,Guestvoice,Atlas Kronos, Hotsos,PMS,Rex, Hotshop
Accomplishments
- 2019 Supervisor of the quarter
- 2019 Supervisor of the year
- 2022 Manager of the quarter
Timeline
Senior Rooms Operations Manager
Los Angeles Renaissance LAX
04.2022 - Current
Housekeeping Manager
Sheraton Grand Los Angeles
11.2019 - 04.2022
Housekeeping Supervisor
JW Marriott/Ritz-Carlton LA LIVE
07.2016 - 07.2019
Housekeeping Supervisor
Springhill Suites By Marriott
01.2016 - 06.2016
Administrative Assistant
Mariott Hotel
11.2012 - 11.2016
Rooms Controller
Marriott Hotels
07.2008 - 10.2012
At Your Service Representative
Marriott Hotels
06.2005 - 06.2008
Certification - Business Administration And Management
Los Angeles Southwest College
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