ALMA Y RUELAS
Maricopa,AZ
Summary
Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Professional in medical support, adept in managing administrative tasks and ensuring smooth back office operations. Skilled in patient record management, appointment scheduling, and handling sensitive information with confidentiality. Strong focus on team collaboration, adapting to changing needs, and driving results. Reliable and organized, consistently contributing to efficient and effective healthcare delivery.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Back Office Medical Assistant II
Mountain Park Health Center
01.2024 - Current
- Obtain and document vital signs, chief complaints, medical/social histories and facilities the completion of questionnaires.
- Keep exam rooms/procedure rooms stocked/set up according to department guidelines.
- Manage telephone messages from department and ensure patient rescheduling with appropriate timeframes.
- Coordinate with Integrated Health Services to care for patients and consult with a registered dietitian and/or behavioral health consultant.
- HIPAA compliance and patient privacy in according with the law, and with MPHC policies and procedures.
- Manage EHR tasks/workflow for department daily, including Labs/Di’s, TE’s, Documents, Actions and Consult Pending, etc.
- Complete chart prep for department daily using proper charting procedure, i.e., noting date, time signature and job title. Checking ASIIS and updating EHR records.
- Verify, administers, and documents all medications and/or immunizations given. Including lot #, location, and initials, per procedures. Check immunizations and supplies for expired items.
- Maintains training, skills, and certifications in accordance with policies and procedures. Other duties as assigned.
Back Office Lead Medical Assistant
Valley Endocrine Associates
04.2022 - 12.2023
- Supervised, trained and coached team of medical assistants.
- Guided patients to room, recorded vital signs, discussed patient medical history and entered information for physician or other clinical staff to review.
- Set up, cleaned and stocked examination rooms with medical supplies.
- Assisted patients with registration, new patient paperwork and check-out process.
- Prepared daily charts by creating and updating electronic health records system data prior to patient visits.
- Closed and submitted patient insurance claims at end of shift.
- Scheduled appointments for patients via phone and in person.
- Responded to patient callbacks and phone-in prescription refill requests.
- Educated patients about medications, procedures and physician's instructions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Conducted insurance verification and pre-certification and pre-authorization functions.
Back Office Medical Assistant
Endocrinology Associates PA
02.2016 - 07.2021
- Measured vital signs and took medical histories to prepare patients for examination.
- Scheduled appointments for patients via phone and in person.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Organized charts, documents and supplies to maintain team productivity.
- Cleaned and maintained medical equipment following procedures and standards.
- Documented notes during patient visits.
- Educated patients about medications, procedures and physician's instructions.
- Responded to patient callbacks and phone-in prescription refill requests.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
Clerk
QuikTrip
04.2014 - 01.2016
- Communicated with customers and employees to answer questions or explain information.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
Education
Certification -
Pima Community College
Mesa, AZ01-2016
High School Diploma - undefined
Mesa High School
Mesa, AZ05-2014
Skills
- Charting Expertise
- Inventory and Supply Management
- Understands Medical Procedures
- HIPAA Compliance
- Cleaning and Organizing
- Critical Thinking
- Multi-line Telephone System Operation
- Clear Communication
- Updating Medical Records
- Time Management
- Medication preparation
- Injections administration
Certification
Certified Medical Assistant (CMA)
Languages
Spanish: Full Professional
Timeline
Back Office Medical Assistant II
Mountain Park Health Center
01.2024 - Current
Back Office Lead Medical Assistant
Valley Endocrine Associates
04.2022 - 12.2023
Back Office Medical Assistant
Endocrinology Associates PA
02.2016 - 07.2021
Clerk
QuikTrip
04.2014 - 01.2016
High School Diploma - undefined
Mesa High School
Certification -
Pima Community College