Summary
Overview
Work History
Education
Skills
Timeline
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Alma Zapata

North Richland Hills,TX

Summary

Organized, dependable, and detail-oriented professional with extensive experience in administrative support, customer service, and data analysis. Skilled in managing vendor relationships, document handling, and regulatory compliance. Recognized for exceeding customer expectations, being a strong team player, and adapting well to change. Seeking a position where I can leverage my analytical and organizational strengths to contribute to team success.

Overview

19
19
years of professional experience

Work History

Customer Service Representative

01.2016
  • Handled warranty support calls, product inquiries, and dispatched service providers
  • Managed approvals, reimbursements, and escalated customer issues

Collateral Deficiency / Specialist I, Coll Due Diligence

PennyMac Loan Services
03.2023 - Current
  • Managed loan document recording and document handling for payoff (PIF) loans
  • Processed incoming FedEx mail and created manifests
  • Maintained document management system, including invoices and eNotes
  • Handled internal and external email communications

Associate Analyst, Valuation Panel Management

CoreLogic
11.2020 - 09.2022
  • Managed vendor onboarding and compliance for appraisers and brokers
  • Sent and reviewed contracts, ensured complete documentation, and updated licensing & insurance records
  • Researched state disciplinary actions and contacted agencies to verify appraiser credentials
  • Performed quality assurance, trend analysis, and reporting
  • Assisted operations with difficult orders and monitored assignment inboxes

Associate Analyst, Client Services

CoreLogic
03.2017 - 11.2020
  • Entered applicant data and verified court records for background checks
  • Handled client inquiries and provided case resolution
  • Ran credit checks and ensured data accuracy
  • Identified recurring issues and implemented corrective actions

Customer Service Administrator

Richemont / Cornerstone Staffing
01.2015 - 12.2015
  • Managed paperwork and logistics for shipments to/from factories
  • Responded to customer inquiries and created estimates and invoices
  • Supported repair audits and maintained high-quality data entry

Receptionist

TTI Inc.
01.2013 - 01.2015
  • Answered and routed calls, greeted visitors, and supported the sales team
  • Sorted mail and completed ad hoc reporting

Technical Systems Analyst

AT&T (via Aerotek)
01.2007 - 01.2012
  • Supported the broadband network team by tracking order workflows
  • Responded to system/network outages

Education

High School Diploma -

TCC
Ft Worth Tx
09-2014

Skills

  • Data Collection & Analysis
  • Document & Email Management
  • Customer Service & Client Support
  • Regulatory Compliance
  • Microsoft Office Suite
  • Written & Verbal Communication
  • Vendor & Contract Management
  • Team Collaboration
  • Problem Solving & Critical Thinking

Timeline

Collateral Deficiency / Specialist I, Coll Due Diligence

PennyMac Loan Services
03.2023 - Current

Associate Analyst, Valuation Panel Management

CoreLogic
11.2020 - 09.2022

Associate Analyst, Client Services

CoreLogic
03.2017 - 11.2020

Customer Service Representative

01.2016

Customer Service Administrator

Richemont / Cornerstone Staffing
01.2015 - 12.2015

Receptionist

TTI Inc.
01.2013 - 01.2015

Technical Systems Analyst

AT&T (via Aerotek)
01.2007 - 01.2012

High School Diploma -

TCC
Alma Zapata