Open To Work
Delia Montes
Executive Assistant
Sylmar,CA
Work Preference
Summary
Professional administrative expert prepared to excel in executive support roles. Skilled in managing calendars, organizing meetings, and ensuring seamless office operations. Reliable team player with focus on achieving results and adapting to dynamic work environments. Proficient in communication, problem-solving, and maintaining confidentiality. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
29
29
years of professional experience
Work History
Customer Support Specialist
Bank of America
Brea, CA
05.2002 - 10.2025
- Resolved customer inquiries through various channels, ensuring prompt and accurate responses.
- Assisted in troubleshooting technical issues, improving overall customer satisfaction.
- Documented customer interactions in CRM system, enhancing data accuracy and accessibility.
- Collaborated with team members to streamline support processes and improve service delivery.
- Educated customers on product features and services, fostering engagement and loyalty.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
Executive Administrative Assistant
Puretekcorp
Van Nuys, CA
02.2018 - 02.2020
- Managed executive calendars, scheduling appointments, and prioritizing meetings for optimal time management.
- Coordinated travel arrangements, including itineraries, accommodations, and logistics to streamline processes.
- Developed and maintained filing systems, ensuring efficient document retrieval and compliance with organizational standards.
- Assisted in preparing reports and presentations, enhancing communication of key information across departments.
- Implemented office procedures that improved workflow efficiency and reduced administrative bottlenecks.
- Oversaw inventory management of office supplies, ensuring availability while minimizing costs through strategic purchasing decisions.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Education
High School Diploma -
North Valley Occupational Center
Mission Hills, CA06-2025
Bachelor of Arts - Aviation
West Los Angeles College
Culver City, CA06-2030
Skills
- Problem-solving
- Complaint handling
- CRM software
- Data entry
- Help desk support
- Call center experience
- Conflict resolution
- Ticket management
- Quality assurance
- Customer response
- Active listening
- Product knowledge
- Time management
- Multitasking and organization
- Customer service excellence
- Empathy and patience
- Call management