ALMAJANE CHAMP
Lafayette,LA
Summary
Dedicated and adaptable professional with over 5 years of experience in customer service providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Our Lady of Lourdes Regional Medical Center
Lafayette, LA
06.2022 - Current
- De-escalated problematic customer concerns, maintaining a calm and friendly demeanor.
- Adhered to HIPAA regulations when handling confidential patient information.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Scheduled appointments for patients using the electronic health records system.
Call Center Representative
Dexcomm
Carencro, LA
08.2020 - 06.2022
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Answered incoming calls and emails, providing frontline customer support, or assistance with product and service transactions.
- Remained patient and professional in stressful circumstances, and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Cashier
Walmart
Lafayette, LA
10.2017 - 07.2020
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Answered phone calls to assist customers with questions and orders.
- Maintained accurate records of transactions using the point-of-sale system.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
Education
Associate of Applied Science -
South Louisiana Community College
Lafayette, LA05-2022
High School Diploma -
Northside High School
Lafayette05-2018
Bachelor of Science - Health Administration
University of Louisiana At Lafayette
Lafayette, LASkills
- Account Management
- Complaint resolution
- Scheduling
- Hospitality and accommodation
- Sales expertise
- Critical thinking
- Excellent written and verbal communication
Timeline
Customer Service Representative
Our Lady of Lourdes Regional Medical Center
06.2022 - Current
Call Center Representative
Dexcomm
08.2020 - 06.2022
Customer Service Cashier
Walmart
10.2017 - 07.2020
Associate of Applied Science -
South Louisiana Community College
High School Diploma -
Northside High School
Bachelor of Science - Health Administration
University of Louisiana At Lafayette
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