Almedina Basic
Craig's Cruisers
Kentwood,MI
1
Language
4
years of professional experience
Results-driven supervisor with expertise in training and mentoring team members. Skilled in implementing process enhancements that drive operational efficiency and foster a culture of excellence. Committed to delivering exceptional customer experiences through effective team collaboration.Motivated and detail-oriented college student pursuing a degree in a health-related field, seeking an entry-level position in the medical field. Strong academic foundation in science and healthcare principles, with excellent communication, organization, and teamwork skills. Eager to gain hands-on clinical experience while contributing positively to patient care and supporting medical staff.
Work History
Supervisor
1 Year 7 Months- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored team members on operational procedures and safety protocols.
- Implemented process improvements that enhanced workflow efficiency across multiple departments.
- Monitored staff performance, providing feedback to drive productivity and quality standards.
- Resolved customer inquiries and complaints promptly, maintaining positive guest experiences.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Front Desk Attendant
2 Years 7 Months- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash register balances throughout shifts.
- Assisted customers with product inquiries and provided excellent service.
- Collaborated with team members to ensure smooth operational flow during peak hours.
Education
High School Diploma
- Honor Roll 2023.2024.2025
- 3.9 GPA
Skills
Training and mentoring
Goal oriented
Staff management
Customer service
Attention to detail
Team building
Decision-making
Employee motivation
Languages
Croatian
Native or Bilingual
Timeline
Supervisor
Craig's Cruisers
2025.02 - CurrentRead More
Front Desk Attendant
Craig's Cruisers
2022.07 - 2025.02Read More
East Kentwood
High School Diploma
Read More