Almeta Seals
Waco,TX
Summary
Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions. Results-driven accomplished in bringing in new customers and maximizing revenue. Well-versed in different insurance plans and competitor offerings. Persuasive communicator with personable style.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Insurance Agent
Kemper Life Insurance
09.2017 - 12.2019
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Collaborated with underwriters to assess risk and determine appropriate coverage options for clients.
Customer Service Representative
General Dynamics Information Technology Inc
02.2014 - 05.2017
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Manager Director
SPP Management
02.2003 - 02.2012
- Improved team productivity by implementing streamlined processes and effective communication strategies.
- Increased revenue through strategic business development initiatives and strong client relationships.
- Enhanced operational efficiency by overhauling outdated systems and introducing new technologies.
- Led cross-functional teams to achieve organizational goals and drive project success.
- Developed comprehensive training programs for staff, resulting in improved performance and skillset growth.
- Managed company budgets, ensuring financial stability and long-term profitability.
- Cultivated a high-performance culture by fostering collaboration, innovation, and continuous improvement.
Education
Bachelor of Science - Criminal Justice
University of Phoenix
Tempe, AZAssociate of Applied Science - Criminal Justice
McLennan Community College
Waco, TX05.2021
Skills
- Customer Service
- CRM Software
- Leads Prospecting
- Customer follow-up
- Policy Renewals
- Lead Development
- Client Retention
- Client Relations
- Account Management
- Licensed Insurance Agent
- Health insurance
- Client Account Management
- Policy writing
- Policy Knowledge
Accomplishments
- Achieved 95% by completing selling skills with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 4 staff members.
- Achieved paying off a debt through effectively helping with eliminating overage. This lead to paying off the debt.
Certification
- Training -2017-2019[Timeframe]
- Licensed Insurance Agent
Timeline
Insurance Agent
Kemper Life Insurance
09.2017 - 12.2019
Customer Service Representative
General Dynamics Information Technology Inc
02.2014 - 05.2017
Manager Director
SPP Management
02.2003 - 02.2012
Bachelor of Science - Criminal Justice
University of Phoenix
Associate of Applied Science - Criminal Justice
McLennan Community College
- Training -2017-2019[Timeframe]
- Licensed Insurance Agent
Similar Profiles
Katherine SandersKatherine Sanders
Licensed Insurance Sales Agent at Kemper Life InsuranceLicensed Insurance Sales Agent at Kemper Life Insurance
Rea'van DancesRea'van Dances
Insurance Agent at Kemper Life InsuranceInsurance Agent at Kemper Life Insurance
Benjamin ThriftBenjamin Thrift
Insurance Agent at Kemper Life InsuranceInsurance Agent at Kemper Life Insurance