Almira Fajardo
South Elgin,IL
Overview
9
9
years of professional experience
Work History
Pharmacy Technician
Walgreens Boots Alliance
7350 Barrington Rd
08.2022 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Entered and processed patients' prescriptions into internal system.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Managed opening and closing duties for pharmacy.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
Shift Manager
Scorpion's Pizzeria
North Aurora, IL
03.2015 - 03.2018
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
High School Diploma -
West Aurora High School
Aurora, IL05.2019
Associate of Science - Associate Science
Kishwaukee College
Malta, IL08.2018
Skills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Answering customer questions
- Insurance Billing
- Medication Dispensing
- Prescription Filling
- Insurance Verification
- Supply Restocking
- Pharmacy Ethics
- HIPAA
- Pharmacy and customer records management
- Labeling Accuracy
- Pharmacy Software Proficiency
- Manual and automated medication dispensing
- Order Verification
- Operations Support
Timeline
Pharmacy Technician
Walgreens Boots Alliance
08.2022 - Current
Shift Manager
Scorpion's Pizzeria
03.2015 - 03.2018
High School Diploma -
West Aurora High School
Associate of Science - Associate Science
Kishwaukee College