Hi, I’m
ALMIRA SMITH
Summary
Insightful Human Resources Coordinator assists HR team with staffing, record-keeping, employee benefits and other HR-related duties. Plans and organizes work to achieve goals and targeted results with minimal supervision. Continually develops knowledge and gains subject matter expertise in assigned HR discipline related to work activities and projects assigned. Enthusiastic/Experienced in handling budgets and maintaining employee records. Highly skilled at processing worker's compensation, disability claims and company payroll. Possesses innate ability to drive organizational success and employee engagement. Driven and highly qualified professional specializing in diversity recruiting, operational management and employee engagement. Experienced in recruiting suitable candidates and maintaining employee information. Adept at building positive relationships with employees and staff.
Overview
20
years of professional experience
1
Certificate
Work History
Medicore Transport & Achievement Centers
Human Resources Coordinator
01.2024 - Current
Job overview
- Enhanced employee engagement by implementing comprehensive HR programs and initiatives.
- Streamlined HR processes for increased efficiency and reduced administrative workload.
- Led recruitment efforts to attract top talent in a competitive job market.
- Improved employee retention with targeted professional development opportunities.
- Coordinated onboarding processes, providing new hires with a smooth transition into the company culture.
- Supported managers in addressing employee concerns, fostering positive workplace relationships.
- Promoted diversity and inclusion through awareness campaigns and inclusive hiring practices.
- Reduced time-to-hire by streamlining the recruitment process and utilizing effective candidate sourcing techniques.
- Facilitated open communication channels between employees and management, resolving conflicts swiftly when needed.
- Maintained accurate records of employee information using up-to-date human resource databases.
- Proactively identified opportunities for organizational growth while adhering to budget constraints to optimize financial outcomes.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Maintained human resources information system and kept employee files up to date and accurate.
Planned Parenthood
Health Center Manager
04.2021 - 01.2023
Job overview
- Resolved conflicts between staff members or between staff members and patients quickly and professionally
- Coordinated with other healthcare providers to ensure best practices were followed throughout the facility
- Trained, mentored, and supervised staff in providing excellent customer service
- Assisted senior management in developing long-term goals for growth of the health center
- Implemented new policies and procedures to improve efficiency of operations at the health center
- Developed and implemented strategies to increase patient satisfaction and loyalty at the health center
- Scheduled appointments for patients according to their needs and preferences
- Monitored inventory levels of medical supplies needed for proper functioning of the health center
- Managed day-to-day operations of the health center including staffing, supplies, equipment maintenance
- Analyzed data from patient surveys to identify areas needing improvement in services provided by the health center
- Ensured compliance with federal, state, and local laws regarding healthcare regulations
- Conducted regular meetings with department heads to discuss operational issues and performance reviews
- Evaluated employee performance regularly in order to identify areas where further training is necessary
- Established work schedules and assignments for staff, accorded to workload, space, and equipment availability
- Oversaw the recruitment, hiring, orientation, and training of new staff members in accordance with applicable laws and regulations.
Quality Community Living
Supervisor of Operations
05.2020 - 02.2021
Job overview
- Maintained professional working relationships and promoted open lines of communication with staff
- Organized job rotations among employees for maximum utilization of resources
- Identified and resolved operational issues efficiently, utilizing strong problem-solving skills
- Monitored daily performance metrics to identify areas for improvement
- Enforced safety regulations to protect personnel from harm or injury while working onsite
- Reviewed employee performance evaluations quarterly and provided feedback as needed
- Maintained appropriate staffing levels for department.
Job Corps
Resident Advisor
03.2018 - 11.2020
Job overview
- Trained new Resident Advisors on safety protocols, conflict resolution techniques, and other relevant topics
- Created educational materials about residence hall policies and procedures for distribution to residents
- Developed and implemented programs to promote student engagement and foster community among residents
- Conducted regular room inspections to ensure compliance with housing policies and regulations
- Assisted students in developing their leadership skills through workshops, team-building activities, and one-on-one mentoring sessions
- Maintained a safe environment by monitoring the residence halls during evening hours
- Collaborated closely with other departments on campus including Student Affairs, Housing and Dining Services, Campus Security and Safety Office
- Performed administrative tasks such as maintaining records of student conduct violations and documenting incidents
- Responded promptly to emergency situations in order to protect the safety of all residents
- Demonstrated strong interpersonal communication skills when interacting with diverse populations of students from different backgrounds
- Utilized problem-solving skills to resolve conflicts between roommates or within the larger residential community.
LA Fitness
Personal Trainer
04.2004 - 02.2020
Job overview
- Assisted clients in improving posture, balance, coordination, flexibility, core strength, and muscular endurance
- Developed and implemented customized fitness plans to meet individual goals
- Demonstrated exercises to clients and modified them as necessary
- Motivated and inspired clients to achieve results and reach goals
- Tracked client progress and maintained complete and accurate client files
- Demonstrated proper form for each exercise while providing encouragement and motivation
- Monitored client progress and provided feedback on exercise performance
- Educated clients on nutrition principles and healthy lifestyle habits
- Instructed members on proper use of club equipment and exercise techniques
- Evaluated client health history questionnaires to determine appropriate individual exercise program
- Educated clients on benefits of an active lifestyle and proper nutrition
- Assessed client fitness levels and created individualized plans
- Developed and implemented tailored exercise regimens to meet client's goals and needs
- Adapted programs according to changing needs or limitations of the client's condition or injury status.
Community Alternatives
Behavior Specialist
11.2016 - 04.2019
Job overview
- Conducted functional assessments to determine the root cause of behavioral issues
- Implemented teaching procedures using evidence-based practices and science-backed strategies of applied behavior analysis
- Monitored the effectiveness of behavior modification plans over time
- Provided behavior support and suggestions for classroom management
- Utilized data analysis techniques to monitor progress of individual cases
- Managed inappropriate behaviors through behavior intervention plans and support from clinical team
- Implemented evidence-based best practices for individuals with Autism Spectrum Disorder
- Demonstrated cultural competence while working with clients from different backgrounds
- Maintained accurate records of client's progress towards goals and objectives
- Encouraged family involvement in developing an individualized behavior plan that meets their needs
- Engaged in ongoing professional development activities related to behavior management strategies
- Analyzed environmental factors that may be contributing to problem behaviors
- Adhered to ethical standards set by professional organizations such as the Association for Behavioral Analysis International
- Coordinated care among medical providers, schools, daycare's, and community resources
- Provided feedback to clients regarding their performance on tasks or goals achieved
- Promoted a safe environment through proactive supervision and de-escalation techniques
- Assisted in designing behavior intervention plans for clients with diverse needs
- Developed and implemented positive reinforcement strategies to modify challenging behaviors.
Giant Eagle
Pharmacy Technician
03.2013 - 01.2016
Job overview
- Provided excellent customer service to patients, physicians, nurses, and other healthcare professionals in a professional manner
- Adhered strictly to HIPAA regulations related to confidentiality of patient information at all times
- Input patient and prescription information to produce product labels and assist in prescription filling process
- Managed the daily operations of the pharmacy including receiving orders from wholesalers, stocking shelves, and preparing medication for delivery or pickup
- Maintained patient confidentiality when handling records and sensitive data
- Demonstrated knowledge of pharmaceutical terminology including generic and brand names and abbreviations
- Maintained pharmacy inventory by restocking shelves, disposing of outdated drugs, and ordering new medications as needed
- Stocked and replenished shelves to remove out-of-date items from inventory
- Selected appropriate medicine and measured dosages to fill prescriptions under pharmacist direction
- Performed administrative duties such as filing documents, answering phones, scheduling appointments, and handling customer inquiries
- Resolved customer complaints quickly and efficiently while maintaining good rapport with all customers
- Complied with state regulations to maintain a safe, clean pharmacy
- Selected drug and quantity, delivering items to the pharmacist for review and dispensing
- Monitored inventory levels and maintained shelves, stocking with adequate supplies
- Resolved customer service issues in a timely manner.
Education
Stratford UniversityBaltimore, MD
Associate in Applied Science (A.A.S.) from Clinical Psychology
05.2014
Eastern UniversitySt. Davids, PA
Bachelor of Science (B.S.) from Biology
05.2004
California University of PennsylvaniaCalifornia, PA
Diploma from Clinical Psychology
05.2001
Skills
- Benefits Administration
- Training Development
- Payroll Administration
- Employee Relations
- Recruiting
- Recordkeeping
- Microsoft Office and DocuSign
- Exceptional Communicator
- Staff Management
- Onboarding Coordination
- Conflict Resolution
- Team Collaboration
Timeline
Human Resources Coordinator
Medicore Transport & Achievement Centers
01.2024 - Current
Health Center Manager
Planned Parenthood
04.2021 - 01.2023
Supervisor of Operations
Quality Community Living
05.2020 - 02.2021
Resident Advisor
Job Corps
03.2018 - 11.2020
Behavior Specialist
Community Alternatives
11.2016 - 04.2019
Pharmacy Technician
Giant Eagle
03.2013 - 01.2016
Personal Trainer
LA Fitness
04.2004 - 02.2020
Stratford University
Associate in Applied Science (A.A.S.) from Clinical Psychology
Eastern University
Bachelor of Science (B.S.) from Biology
California University of Pennsylvania
Diploma from Clinical Psychology
Certification
- Certified Personal Trainer
- SHRM-CP - SHRM Certified Professional
Contact - Skills
- Quality Control Procedures
- Clinical Interviewing
- Regulatory and Statutory Compliance
- Patient Health Information Access
- Infection Control Procedures
- HIPAA Guidelines
- Disciplinary Action
- Clinical Staff Management
- Facility Inspections
- Accreditation Coordination
- Patient Care Assessment
- Seasoned in Medical Clinical Procedures
- Quality Assurance Controls
- Healthy Meal Preparation
- Health Information Systems (HIS)
- Recruit Well-Qualified Staff
- Emergency Readiness
- MEDITECH EHR Software
- Train Employees
- Administrative Staff Supervision
- Problem Identification
References
References available upon request
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