Almira Zertuche
Reseda,CA
Summary
Accomplished server with a proven track record at The Cheesecake Factory, enhancing guest experiences through exceptional customer service and efficient cash handling. Expert in managing high-volume dining with a strong work ethic and outstanding multitasking abilities. Cultivated lasting relationships with customers, contributing to a positive workplace culture and training new staff for optimal service delivery.
Overview
4
4
years of professional experience
Work History
Server
The Cheesecake Factory
12.2022 - 12.2023
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Lead Server
The Chop House
09.2022 - 12.2022
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Server
The Crazy Crab
03.2020 - 02.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
Godwin Heights High
Wyoming Mi 05.2018
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
Timeline
Server
The Cheesecake Factory
12.2022 - 12.2023
Lead Server
The Chop House
09.2022 - 12.2022
Server
The Crazy Crab
03.2020 - 02.2021
High School Diploma -
Godwin Heights High