Summary
Overview
Work History
Education
Skills
Affiliations
Activates
Timeline
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Alnia Crumpler

Summary

Hardworking employee enthusiastic about learning field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

19
19
years of professional experience

Work History

Sales Consultant Representative

Verizon Inc.
11.2016 - Current
  • Handles over 200 inbound and outbound calls with commitment to delivering 5-star customer service.
  • Maintains ranking of top #5 in district for lowest customer processing billing adjustments.
  • Designated mentor to assist peers with overcoming objections, share best practices, and product
  • Negotiated contracts with clients, ensuring mutually beneficial terms for both parties involved.
  • Troubleshoots and resolves customer concerns using various systems, patience, and listening skills.
  • It has established long-term relationships with key accounts by communicating regularly and promptly addressing concerns.
  • Proactively introduces new products and services
  • Boosted company reputation through exceptional customer service, resulting in increased repeat business.

Medical Assistant/Phlebotomist

Crozer- Keystone Health Network
10.2012 - 11.2016
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
  • Collaborated with interdisciplinary healthcare teams to provide coordinated care for patients in various settings.
  • Obtained client's medical history, medication information, symptoms, and allergies.
  • Scheduled appointments, answering 30 or more calls, registered patients, and distributed sample pharmaceuticals as prescribed.

Donor Collection Assistant

American Red Cross
06.2009 - 10.2014
  • Maintained detailed records of all collections activities, ensuring accurate reporting and compliance with company policies.
  • Collaborated with laboratory staff to maintain proper specimen handling, storage, and transport procedures, resulting in fewer rejected samples.
  • Addressed questions and concerns to educate patients on process and procedures.
  • Protected patients by following infection control, sharps disposal, and bio-hazardous waste disposal procedures.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.

Certified Nursing Assistant

Bayada Nurses
09.2004 - 06.2012
  • Assisted patients with daily living activities for enhanced comfort and well-being.
  • Maintained clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
  • Documented patient information and care activities in electronic health record.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.

Residential Counselor

Elwyn Inc
06.2005 - 03.2011


  • Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
  • Documented resident interactions thoroughly, maintaining accurate records for case management purposes.
  • Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services, and providing emotional support.
  • Maintained confidentiality of resident information following HIPAA regulations, safeguarding their privacy rights at all times.

Education

Associate of Science -

CHI Institute
Broomall, PA
08.2006

High School Diploma -

Chester High School
Chester, PA
06.2003

Skills

  • Communication Skills
  • Microsoft Office
  • ( Word, Excel, Powerpoint, Outlook
  • Customer service
  • Strategy Development
  • Collaboration and Teamwork
  • Account Management
  • HIPAA Compliance
  • Medical Office Administration
  • Multitasking
  • Heartsaver CPR AED (CPR AED)
  • BLS Certified

Affiliations

  • Fairwinds Christian School (Volunteer)
  • Food Bank of Delaware (Volunteer)

Activates


  • Fairwinds Christian School:

Volunteering to support the any services such as extended care, cafeteria, maintenance teacher aide help. Participating in field trip, food drives and outside activates.

  • Food Bank of Delaware:

Greeting Neighbors to the pantry, assisting with check in, supporting throughout the shopping experience, filling carts with food and products, stocking




Timeline

Sales Consultant Representative

Verizon Inc.
11.2016 - Current

Medical Assistant/Phlebotomist

Crozer- Keystone Health Network
10.2012 - 11.2016

Donor Collection Assistant

American Red Cross
06.2009 - 10.2014

Residential Counselor

Elwyn Inc
06.2005 - 03.2011

Certified Nursing Assistant

Bayada Nurses
09.2004 - 06.2012

Associate of Science -

CHI Institute

High School Diploma -

Chester High School

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Alnia Crumpler