ALOHA SANCHEZ
Grapevine,TX
Summary
Customer-focused associate with strong experience in retail and call center environments. Adaptable and organized, consistently delivering high-quality service while effectively resolving customer inquiries. Committed to fostering team collaboration and enhancing customer loyalty through positive interactions.
Overview
26
26
years of professional experience
Work History
Retail Sales Associate
Daiso USA
Fort Worth, Texas
11.2024 - 02.2026
- Greeted customers warmly, ensuring exceptional service during all transactions.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Executed cashier duties, including payment acceptance, receipt issuance, and accurate change counting.
- Restocked shelves regularly to maintain optimal inventory levels.
- Completed daily recovery tasks to ensure cleanliness and organization for maximum productivity.
- Answered incoming calls promptly, providing detailed information on store products and services.
- Developed strong relationships with team members to foster collaboration.
Retail Sales Associate
Dillard's Department Store
Fort Worth, TX
06.2022 - 12.2023
- Processed sales transactions through point-of-sale system, ensuring accuracy and speed.
- Greeted customers and assisted in locating items, enhancing overall shopping experience.
- Resolved customer inquiries and issues to maintain high satisfaction levels.
- Collaborated with team members to meet sales targets and elevate customer service standards.
- Restocked shelves and monitored inventory for optimal product availability.
- Created price tags and merchandise signage for new items.
- Maintained cleanliness of work environment through regular sweeping, dusting, vacuuming, and mopping.
- Adhered to company policies and procedures to promote safety and operational efficiency.
Retail Sales Associate
Big Lots
Fort Worth, Texas
02.2021 - 04.2022
- Addressed customer inquiries and guided to merchandise locations, enhancing shopping experience.
- Encouraged rewards card applications and detailed benefits, fostering customer loyalty.
- Assisted cashiers during busy periods during peak hours.
- Processed online orders for store shipments efficiently.
- Maintained stock organization on shelves to maintain inventory accuracy.
- Recovered items and ensured proper placement on shelves, maintaining clean aisles.
Customer Service Representative (Call Center)
It Works through Conecty's
Davao City, Philippines
02.2017 - 10.2018
- Managed high-volume calls while delivering exceptional customer experiences.
- Facilitated order placement, package tracking, and product updates for customers.
- Provided effective product information and troubleshooting support to clients.
- Guided customers through website navigation and profile creation processes.
- Resolved inquiries by identifying and addressing recurring issues in ticket responses to improve customer satisfaction.
- Maintained detailed records of customer interactions and transactions to enhance service quality.
- Conducted callbacks to inform customers about requests and available options.
- Developed strong customer relationships that encouraged repeat business and customer loyalty.
Virtual Assistant (Call Center)
Focusinc Group Corp.
Davao City, Philippines
05.2016 - 12.2016
- Confirmed ongoing medical equipment needs with physician to ensure timely patient care.
- Secured attending physician's signature on confirmation letter to facilitate timely collection.
- Verified equipment possession with patients and families while providing return instructions to ensure compliance.
- Handled email correspondence, prioritizing messages to ensure prompt responses and maintain communication flow.
- Executed data entry tasks, allowing clients to concentrate on executive commitments.
- Updated contact lists by modifying existing entries to enhance communication effectiveness.
- Managed confidential information with strict adherence to privacy policies. with utmost discretion.
Eligibility Representative (Call Center)
Healthnet through Teleperformance Inc.
Davao City, Philippines
06.2015 - 05.2016
- Resolved customer complaints through effective communication and problem-solving strategies.
- Assisted new members during enrollment periods to facilitate smooth transitions.
- Conducted searches for local doctors, fulfilling member requests and enhancing overall satisfaction with health plan services.
- Updated member and provider information, ensuring accurate health insurance eligibility and coverage for seamless service delivery.
- Maintained precise records of customer interactions, supporting effective follow-up and service continuity.
- Handled confidential information with strict adherence to privacy policies.
Call Reviewer (work from home)
Humanatic
, Philippines
01.2015 - 05.2015
- Reviewed call recordings for accuracy and compliance with guidelines, contributing to quality assurance efforts.
- Evaluated customer interactions to identify areas for service quality improvement and inform performance metrics.
- Maintained detailed records of evaluations and findings in the system.
Customer Service Representative (Call Center)
Macy's and Bloomingdales through Convergys
Davao City, Philippines
10.2014 - 12.2014
- Managed high-volume calls, delivering consistent positive customer experiences through effective communication and problem-solving.
- Assisted customers with product selection, ordering, billing, returns, and exchanges while guiding them in navigating the website to enhance their shopping experience.
- Resolved complex customer issues through collaboration with cross-functional departments.
- Maintained detailed records of customer interactions and transactions, enabling streamlined follow-up and improved service quality.
- Conducted follow-up calls to verify resolution satisfaction.
- Remained calm and professional in stressful situations, effectively diffusing tensions.
- Enhanced product knowledge continuously to deliver optimal service and achieve sales goals.
- Supported sales team initiatives to foster growth and development.
Customer Service Representative (Call Center)
JustFab through Offsourcing Philippines
Davao City, Philippines
06.2013 - 07.2014
- Managed high-volume calls, ensuring delivery of a positive customer experience.
- Assisted customers with order placement and package tracking while promoting product deals.
- Guided customers in website navigation and profile creation, enhancing user experience and satisfaction.
- Delivered detailed information on membership benefits and perks to maximize customer satisfaction.
- Maintained professionalism and optimism during all customer engagements, fostering a positive environment.
- Documented customer interactions, enabling analysis to enhance service quality and inform future training.
- Collaborated with team members to refine service delivery processes, leading to smoother operations and improved customer interactions.
Accounting Assistant
New Botica Concepcion Inc.
Phillippines
04.2000 - 04.2013
- Prepared monthly financial statements and reports with precision.
- Managed daily bookkeeping functions, ensuring accurate accounts receivable, accounts payable, and banking reconciliation.
- Assisted with invoicing and collections, facilitating timely deposits for accounts receivable activities.
- Audited daily store transactions to ensure compliance and identify discrepancies.
- Verified accuracy of figures and postings in entries and coding, maintaining data integrity.
- Handled confidential information discreetly to maintain integrity.
Education
Bachelor of Science - Business Administration
AMA Computer University
PhilippinesAssociate of Science - Education of Individuals in Secondary Education
Philippine College of Technology
PhilippinesSkills
- Attention to detail
- Building rapport
- Adaptability
- Time management
- Complaint resolution skills
- Order management
- Quality assurance optimization
- Problem-solving skills
- Call documentation skills
- Interpersonal skills
- Script adherence
- Calm disposition
- CRM navigation
- Team collaboration
Accomplishments
- Customer Service Special Award from It Works Philippines 2018
- Certificate of Recognition from Big Lots for meeting company goals through rewards sign-up
Timeline
Retail Sales Associate
Daiso USA
11.2024 - 02.2026
Retail Sales Associate
Dillard's Department Store
06.2022 - 12.2023
Retail Sales Associate
Big Lots
02.2021 - 04.2022
Customer Service Representative (Call Center)
It Works through Conecty's
02.2017 - 10.2018
Virtual Assistant (Call Center)
Focusinc Group Corp.
05.2016 - 12.2016
Eligibility Representative (Call Center)
Healthnet through Teleperformance Inc.
06.2015 - 05.2016
Call Reviewer (work from home)
Humanatic
01.2015 - 05.2015
Customer Service Representative (Call Center)
Macy's and Bloomingdales through Convergys
10.2014 - 12.2014
Customer Service Representative (Call Center)
JustFab through Offsourcing Philippines
06.2013 - 07.2014
Accounting Assistant
New Botica Concepcion Inc.
04.2000 - 04.2013
Bachelor of Science - Business Administration
AMA Computer University
Associate of Science - Education of Individuals in Secondary Education
Philippine College of Technology