Alondra Aulani Rivera
Krum
Summary
To obtain a position where I can utilize my customer service and financial skills to support team goals and client satisfaction.
Customer service professional ready to contribute expertise in resolving customer issues and enhancing satisfaction. Proven success in managing high-volume inquiries and providing effective solutions. Known for strong team collaboration and adaptability to changing needs, with excellent communication and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Customer Solutions Representative
Ally Finanical
Lewisville, TX
10.2025 - Current
- Facilitated effective communication through outbound and incoming calls, ensuring adherence to performance benchmarks.
- Achieved improved customer compliance by proactively addressing late payment issues. Recommended tailored solutions to minimize potential repossession losses and foster customer loyalty.
- Utilized phone workflow systems and email to effectively respond to customer inquiries and ensure satisfaction.
- Monitored and maintained call volume and delinquency levels to ensure high customer satisfaction.
- Ensured compliance with state and federal laws in account management practices.
Virtual Banker I
JPMorgan Chase Bank
Plano, TX
01.2025 - 06.2025
- Established rapport with stakeholders to enhance collaboration and communication through active listening and strategic engagement.
- Fostered partnerships with internal teams to provide comprehensive financial solutions aimed at enhancing client satisfaction in mortgages, investments, and business banking.
- Cultivated and sustained strategic partnerships, consistently surpassing sales performance benchmarks.
- Analyzed customer financial profiles to recommend appropriate banking products and services.
Loan Consultant I
Lendmark Financial Services
Denton, TX
03.2023 - 12.2024
- Coached and supported team members in strategies to meet lending collection and profitability goals.
- Reviewed and approved consumer loans to ensure compliance with regulatory standards and internal policies.
- Engaged with local organizations to strengthen community ties and enhance business development strategies.
- Designed and implemented customized loan products to optimize client financial solutions.
- Developed targeted marketing strategies aimed at enhancing auto lending engagement.
Assistant Manager
Security Finance
Denton, TX
05.2022 - 03.2023
- Oversaw regulatory compliance across all loan and tax service operations.
- Streamlined branch operations by managing loan processing workflows and implementing effective delinquency collection strategies.
- Guided and supported staff in adopting best practices to ensure a culture of service excellence within the organization.
- Ensured precision in office cash management and financial reporting to support fiscal accountability.
Education
High School Diploma -
Texas Online Preparatory School
06-2022
Skills
- Analytical and Problem-Solving
- Multitasking and Time Management
- Leadership and Staff Development
- Interpersonal Communication
Accomplishments
Achieved top 5% performance ranking consistently based on productivity, customer service, and collections metrics.
LANGUAGES
Bilingual: English and Spanish
AWARDS
Employee of the Month – North Texas Division, Lendmark Financial Services, December 2023
Timeline
Customer Solutions Representative
Ally Finanical
10.2025 - Current
Virtual Banker I
JPMorgan Chase Bank
01.2025 - 06.2025
Loan Consultant I
Lendmark Financial Services
03.2023 - 12.2024
Assistant Manager
Security Finance
05.2022 - 03.2023
High School Diploma -
Texas Online Preparatory School