Open To Work
Laina McGuff
Riverview,Florida
Work Preference
Job Search Status
Open to workDesired start date: Open to discussion
Desired Job Title
Accounts Receivable ClerkAccounts Receivable AnalystAccounts AssistantProfessor's AssistantData Entry ClerkWork Type
Full TimePart TimeGig WorkConsultingSeasonal WorkLocation Preference
On-SiteRemoteHybridLocation: Riverview, Florida, USBrandon, FL
Open to relocation: Yes
Salary Range
50000/yr - 200000/yrImportant To Me
Career advancementWork-life balanceFlexible work hoursPaid time offWork from home optionPaid sick leave401k matchPersonal development programsHealthcare benefits4-day work weekSummary
Dedicated customer service professional with extensive experience in customer relations, conflict resolution, retention strategies, and operational support. Proven ability to thrive in fast-paced environments while delivering empathetic, solutions-focused service. Skilled in CRM systems, multitasking, account management, and communication strategies that strengthen customer satisfaction and long-term loyalty.
Work History
Customer Solutions Representative
Spectrum
- Managed high-volume inbound and outbound customer interactions while maintaining professionalism and efficiency.
- Developed personalized retention strategies to improve customer satisfaction and loyalty.
- Resolved escalated customer concerns with empathy and professionalism.
- Maintained strong performance metrics in a fast-paced call center environment.
Customer Service Representative
MÜV
- Assisted patients with product education and order coordination.
- Maintained HIPAA compliance and confidentiality standards.
- Supported sales goals through consultative communication techniques.
Production Associate
Surterra
- Ensured product accuracy and compliance during packaging procedures.
- Conducted quality-control inspections to maintain product integrity.
Shift Supervisor / Pharmacy Technician Trainee
CVS
- Supervised daily store operations and delegated employee tasks.
- Handled cash management and customer service resolutions.
- Supported pharmacy workflow and prescription inquiries.
Education
High School Diploma / Equivalent -
Details Available Upon Request
Skills
- Customer Retention & Relationship Building
- CRM Software & Data Entry
- Conflict Resolution & De-escalation
- Administrative & Operational Support
- Cross-Selling & Upselling
- Technical Troubleshooting
- Billing & Payment Processing
- Team Leadership & Delegation
- Workflow Optimization
- HIPAA & Compliance Awareness
- Calm under pressure
- Detail-oriented
- Strong multitasking capabilities
- Professional telephone etiquette
- Analytical problem-solving
- Results-driven mindset
- Adaptable in high-pressure environments
- Team-oriented leadership qualities
Timeline
Customer Solutions Representative - Spectrum
Customer Service Representative - MÜV
Production Associate - Surterra
Shift Supervisor / Pharmacy Technician Trainee - CVS
- High School Diploma / Equivalent,