Alondra Betancourt
Winter Haven,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Results CX
08.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Preschool Teacher
Ridge Christian Academy
07.2021 - 02.2022
- Developed weekly lesson plans and activities to engage children and promote learning.
- Established positive communication with parents in daily conversation and formal conferences.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
Education
No Degree - Business Administration
Sistema Universitario Ana G Mendez - Universidad Del Turabo
Gurabo, PRHigh School Diploma -
Ridge Community High School
Davenport, FL05.2020
Skills
- Complaint Resolution
- Computer Proficiency
- Active Listening
- Problem Resolution
- Call Center Operations
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Results CX
08.2022 - Current
Preschool Teacher
Ridge Christian Academy
07.2021 - 02.2022
No Degree - Business Administration
Sistema Universitario Ana G Mendez - Universidad Del Turabo
High School Diploma -
Ridge Community High School