Alondra Bolaños Flores
Taco Bell
Ogden,UT
2
Languages
1
Certification
2
years of professional experience
Friendly, dependable, and customer-focused professional with experience in fast-paced environments. Skilled in communication, teamwork, cash handling, multitasking, and providing excellent customer service. Known for being hardworking, responsible, and quick to learn new tasks. I enjoy working with others, creating positive experiences for customers, and bringing a positive attitude to every workplace.
Work History
Host
1 Year 5 Months- Greeted and seated guests, ensuring timely service and positive dining experiences.
- Managed reservation system, optimizing table turnover and guest flow.
- Assisted with menu explanations, enhancing guest understanding of offerings.
- Collaborated with team members to maintain clean and organized front-of-house areas.
- Trained new hosts on procedures, fostering a collaborative work environment.
- Responded promptly to guest inquiries, resolving concerns efficiently to ensure satisfaction.
- Coordinated special event arrangements, contributing to seamless large-group dining experiences.
- Monitored wait times and communicated effectively with guests to manage expectations.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Service and Food Champion
9 Months- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
- Operated cash register efficiently, ensuring accurate transactions and balanced cash drawers.
- Trained new team members on food preparation and safety protocols.
- Maintained cleanliness and organization of dining and food preparation areas.
- Implemented upselling techniques to increase average order value consistently.
- Resolved customer complaints promptly, fostering positive dining experiences and repeat visits.
- Reduced order processing time through effective multitasking and prioritization of tasks.
- Streamlined drive-thru operations through clear communication with team members and efficient order assembly processes.
Education
Bachelor of Science - Nursing
Skills
Customer service
Multitasking
Time management
Detail-oriented
Adaptable to change
Communication
POS software
Reservations
First aid training
Accomplishments
- Principle Clarinet with the Timberline Wind Symphony.
- Drum Major
- National Honor Society
Certification
- CNA - Certified Nursing Assistant
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Service and Food Champion
Taco Bell
11.2025 - 08.2026Read More
Host
Tucanos Brazillian Grill
03.2024 - 08.2025Read More
Weber State University
Bachelor of Science from Nursing
Read More