Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alondra Bonilla

Miami,Florida

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

4
4
years of professional experience

Work History

Delivery Courier

Hamper App
04.2021 - 05.2023
  • Enhanced delivery efficiency by optimizing routes and adhering to schedules.
  • Improved customer experience by providing timely updates and maintaining clear communication throughout the delivery process.
  • Ensured safe transportation with careful handling and secure storage methods.
  • Collaborated with team members to coordinate large-scale deliveries and optimize overall efficiency within the company.

Porter Supervisor

Braman BMW Miami
06.2020 - 05.2021
  • Contributed to company reputation by providing exceptional customer and ensuring smooth operations within the company to complete daily tasks.
  • Collaborated with advisors to accommodate special requests or resolve issues quickly and effectively.
  • Ensured timely completion of assigned tasks while adhering to strict quality control guidelines set forth by management.
  • Demonstrated versatility and adaptability by seamlessly transitioning between different roles within the company when necessary, including front desk representative.

Server/Hostess

The Butcher Shop
06.2019 - 05.2020
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Education

Associate of Arts - Pre-Medicine

Miami Dade College
Miami, FL
05.2023

High School Diploma -

SLAM High School
Miami, FL
05.2019

Skills

  • Customer service
  • Professionalism
  • Problem-solving
  • Load organization
  • Effective Communication
  • Adaptability

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Delivery Courier

Hamper App
04.2021 - 05.2023

Porter Supervisor

Braman BMW Miami
06.2020 - 05.2021

Server/Hostess

The Butcher Shop
06.2019 - 05.2020

Associate of Arts - Pre-Medicine

Miami Dade College

High School Diploma -

SLAM High School

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Alondra Bonilla