Alondra Borjas
Yukon
Summary
Dynamic professional with a proven track record at Midland Mortgage, excelling in process improvement and training. I leverage strong attention to detail and data analysis skills to drive efficiency and resolve issues, ensuring optimal outcomes in fast-paced environments.
Experienced with managing diverse tasks and supporting team initiatives. Utilizes organizational skills and attention to detail to enhance operational efficiency. Track record of effective collaboration and problem-solving in fast-paced settings.
Overview
7
7
years of professional experience
Work History
Delinquency Associate
Midland Mortgage
09.2021 - Current
- Reviewed documentation submitted by customers for the completion of their loss mitigation plans.
- Contributed to process improvements by identifying inefficiencies in workflows.
- Trained active and new employees on loss mitigation operations processes.
Office Manager
Global Premier Staffing
02.2021 - 09.2021
- Coordinated office operations to enhance workflow efficiency and support overall organizational goals.
- Managed scheduling and appointments for executives, ensuring optimal time management and prioritization of tasks.
- Conducted interviews to properly staff the company’s clients.
- Managed payroll
Accounts Receivable Clerk
Bob Moore Auto Group
01.2019 - 02.2020
- Ensured timely payment processing of customer invoices through accurate handling.
- Maintained accuracy in financial records by reconciling accounts receivable transactions.
- Identified overdue accounts by monitoring aging reports and followed up accordingly.
- Resolved billing discrepancies in collaboration with sales team to enhance client satisfaction.
Education
Mustang High School
Mustang, OKSkills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Decision-making
- New hire training
- Data entry
- MS office
- Process improvement
- Problem-solving
- Multitasking and organization
- Data collection and analysis
- Goal driven
Languages
Spanish
Native or Bilingual
Timeline
Delinquency Associate
Midland Mortgage
09.2021 - Current
Office Manager
Global Premier Staffing
02.2021 - 09.2021
Accounts Receivable Clerk
Bob Moore Auto Group
01.2019 - 02.2020
Mustang High School