Alondra Cantu
Brownsville,TX
Summary
Adept at managing patient workflows and enhancing customer satisfaction, I excelled in roles at Texas Oncology and United Healthcare, showcasing strong organizational skills and a proficiency in EHR. My excellent communication abilities and dedication to confidentiality significantly improved operational efficiency and patient care standards.
Overview
7
7
years of professional experience
Work History
Care Coordinator
Texas Oncology
12.2021 - Current
- Manage patient scheduling, confirming appointments, and coordinating referrals to ensure efficient workflow.
- Assist in patient check-in and check-out processes, maintaining a warm and welcoming environment.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Customer Service Advocate
United Healthcare
10.2018 - 07.2021
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Support Services Specialist
Valley Baptist Medical Center-Harlingen
04.2017 - 10.2018
- Demonstrated excellent multitasking skills by managing multiple phone lines, greeting patients, and organizing paperwork simultaneously without compromising service quality.
- Managed high call volumes while maintaining a professional demeanor, ensuring prompt attention to inquiries or concerns.
- Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
Education
High School Diploma -
Veterans Memorial Early College High School
Brownsville, TX06.2015
Skills
- Scheduling
- Strong organizational and multitasking abilities
- Excellent communication and interpersonal skills
- Proficient in electronic health records (EHR) and medical software
Timeline
Care Coordinator
Texas Oncology
12.2021 - Current
Customer Service Advocate
United Healthcare
10.2018 - 07.2021
Support Services Specialist
Valley Baptist Medical Center-Harlingen
04.2017 - 10.2018
High School Diploma -
Veterans Memorial Early College High School