Timeline
Work Preference
Work History
Overview
Education
Skills
Summary
BusinessAnalyst

Alondra Castillo

Host
Columbus,OH

Timeline

Host

Bar Italia
06.2025 - Current

Beauty Advisor

Sephora inside Kohl’s
05.2024 - 01.2026

Cashier

Walmart
03.2022 - 05.2024

High School Diploma -

Whetstone High School
09.2020 - 06.2024

Work Preference

Work Type

Part TimeContract Work

Important To Me

Career advancementWork-life balanceFlexible work hoursPaid time offStock Options / Equity / Profit Sharing

Work History

Host

Bar Italia
4145 The Strand Columbus, OH 43219 United States
06.2025 - Current
  • Greeted and seated guests, ensuring a welcoming atmosphere.
  • Managed reservation system to optimize seating arrangements.
  • Assisted in maintaining cleanliness and organization of dining area.
  • Monitored guest flow to enhance overall dining experience.
  • Collaborated with team members to support efficient operations.
  • Adapted quickly to changing situations and customer needs.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
  • Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
  • Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Answered phone calls to take orders, give information and document reservations.
  • Completed daily side work and opening and closing duties without fail.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Opened and closed seating sections according to volume of guests.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.
  • Contributed to team success through effective communication and cooperation with coworkers and management.

Beauty Advisor

Sephora inside Kohl’s
120 Meadow Park Ave Lewis Center, OH 43035 United
05.2024 - 01.2026
  • Provided personalized beauty consultations to enhance customer satisfaction and product knowledge.
  • Assisted customers in selecting appropriate beauty products based on individual needs and preferences.
  • Maintained up-to-date knowledge of beauty trends and product launches to inform customer recommendations.
  • Supported promotional events by setting up displays and engaging with customers to drive sales.
  • Collaborated with team members to ensure a welcoming and organized store environment for clients.
  • Processed transactions accurately using point-of-sale systems while maintaining cash handling procedures.
  • Educated customers on proper product usage techniques to maximize benefits and improve overall experience.
  • Addressed customer inquiries and resolved issues promptly, contributing to a positive shopping experience.
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Processed payments, entering sales in register for prompt customer service.
  • Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
  • Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
  • Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
  • Maintained counter and display areas for cleanliness and organization.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Actively promoted store events and promotions to encourage customer participation and drive sales growth.
  • Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
  • Met sales goals, supporting organizational health through consistent and reliable service.
  • Followed up with customers to increase satisfaction with purchases and services.
  • Expanded clientele base by building strong relationships with customers through attentive listening and genuine care for their concerns.
  • Conducted regular cleaning duties to maintain a hygienic workspace compliant with industry standards.
  • Addressed customer inquiries promptly and professionally, resolving issues efficiently while maintaining a courteous demeanor.
  • Contributed to inventory management by accurately tracking stock levels and placing timely orders for replenishment.
  • Conducted informative in-store product demonstrations, leading to heightened consumer awareness of new releases.
  • Provided expert makeup application services for special events, ensuring client satisfaction through tailored looks that highlighted natural features.
  • Fostered welcoming store atmosphere, encouraging longer customer visits and higher spend per visit.
  • Compiled and analyzed sales data to identify trends, informing strategic stocking decisions.
  • Maintained up-to-date knowledge of beauty industry trends, ensuring advice remained relevant and sought after.
  • Resolved customer complaints with empathy and efficiency, preserving brand reputation.
  • Enhanced customer loyalty by providing personalized skincare consultations.
  • Conducted skin analysis procedures to recommend suitable skincare routines, enhancing customer trust.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Prioritized helping customers over completing other routine tasks in store.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Increased sales of premium skincare products with targeted recommendations.
  • Organized in-store promotional events to introduce new products, driving foot traffic and engagement.
  • Streamlined appointment booking process, improving operational efficiency.
  • Managed inventory levels to ensure availability of best-selling items, minimizing stockouts.
  • Utilized social media platforms to promote store events and exclusive offers, expanding customer base.
  • Trained new Beauty Advisors on product knowledge and customer service excellence, standardizing high service levels.
  • Developed personalized beauty regimes for clients, fostering loyalty and repeat visits.
  • Participated in professional development workshops to improve consultation techniques, ensuring industry-leading service.
  • Assisted in visual merchandising, making product displays more attractive and shopper-friendly.

Cashier

Walmart
8659 Columbus Pike Lewis Center, OH 43035 United
03.2022 - 05.2024
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Maintained clean and organized checkout area to enhance customer experience.
  • Assisted in training new cashiers on operational procedures and system usage.
  • Managed cash drawer, ensuring accuracy during shifts and adhering to financial protocols.
  • Collaborated with team members to optimize workflow during peak hours.
  • Implemented efficient bagging techniques to expedite transaction times for customers.
  • Monitored inventory levels at checkout, notifying management of low stock items promptly.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Set up new sales displays each week with fresh merchandise.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Processed refunds and exchanges in accordance with company policy.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Learned duties for various positions and provided backup at key times.
  • Used POS system to enter orders, process payments and issue receipts.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Supported marketing initiatives by setting up and maintaining promotional displays.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Answered questions about store policies and addressed customer concerns.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.

Overview

4
4
years of professional experience
4
4
years of post-secondary education

Education

High School Diploma -

Whetstone High School
4405 Scenic Dr Columbus, OH 43214 United States
09.2020 - 06.2024

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Team player mentality
  • Adaptable to change
  • Server support
  • Table assignment coordination
  • Up-selling techniques
  • First aid training
  • Foreign language skills
  • Group reservations management
  • Event planning assistance
  • Impression management
  • Task prioritization
  • Customer engagement
  • Sales strategies
  • Workflow optimization
  • Online reservations
  • Menu design
  • Strong interpersonal skills
  • Greeting guests
  • Cleaning and sanitation
  • Guest seating
  • Guest engagement

Summary

Recent graduate with foundational knowledge in [Area of study] and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive. Offering friendly demeanor and strong interpersonal abilities, eager to learn and excel in hospitality environment. Brings ability to quickly grasp industry standards and best practices, delivering consistent and attentive service. Ready to use and develop communication and organizational skills in [Desired Position] role. Energetic and personable with natural ability to create welcoming environments and foster positive guest experiences. Possesses strong communication and organizational skills essential for coordinating reservations and managing guest interactions. Committed to providing exceptional service and contributing to seamless and enjoyable atmosphere. Developed exceptional customer service and communication skills in dynamic and fast-paced hospitality environment. Excel at managing guest interactions and ensuring seamless operations while maintaining welcoming atmosphere. Seeking to transition into new field where these transferable skills can contribute to team success and customer satisfaction. Professional hospitality specialist prepared for this role with strong focus on delivering exceptional guest experiences. Proven ability to collaborate effectively with team members and adapt to changing environments. Skilled in communication, problem-solving, and maintaining welcoming atmosphere. Reliable and results-driven, ensuring smooth operations and high customer satisfaction. Hospitality professional skilled in creating memorable guest experiences and maintaining high standard of service. Proven ability to manage guest interactions efficiently, ensuring seamless experience. Committed to team collaboration and adapting to dynamic environments, with focus on communication and problem-solving. Experienced with guest relations, ensuring warm and welcoming atmosphere. Utilizes effective communication skills to manage guest inquiries and resolve issues promptly. Track record of maintaining high standard of service and fostering positive guest experiences. Driven [Desired Position] with solid background in hospitality, adept at delivering exceptional guest experiences and maintaining welcoming environment. Successfully managed high-volume guest interactions, ensuring smooth operations and guest satisfaction. Demonstrated strong interpersonal skills and effective problem-solving abilities. Customer-savvy [Job Title] accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills. Upbeat hostess excels in assisting customers and helping other staff. Pleasant and experienced managing seating, reservations and events. Skilled at creating welcoming atmosphere when attending to guests. Team-player quick to assist FOH Manager with table bussing during busy times. Proactive Host with distinct knowledge of streamlining services through updated and reorganized systems. Expert in customer service with training in team management. Friendly and reliable individual excited to take initiative and provide excellent work. High-energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits, and customer desires. Calm and level-headed in all types of situations. Energetic Hostess enhances customer experiences in food service setting. Courteous and friendly when directing customers to tables, giving directions, and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere. Meticulous [Job Title] with background in hospitality industry. Skilled in manning high-volume dining environment and delivering excellent customer service. Flexible and excels under pressure. Approachable Hostess with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere. Interesting Hostess with [Number] years of experience. Expert in [Type] restaurant functionality with distinct history of handling high-volumes of customers with excellent and reliable service. Skilled at [Skill] with training in [Type] technology. Helpful Hostess processes customer transactions, organizes reservations and coordinates dining room staff. Demonstrated success in working with staff to create unique dining experiences. Offering experience working in restaurant settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Alondra CastilloHost