ALONDRA CONCHAS
Las Vegas,Nevada
Summary
- PROFFESSIONAL SUMMARY SKILLS: TRANSLATER SPANISH/ ENGLISH READ
- PROFFESSIONAL
- FRIENDLY
- Fast learner.
- MULTYTASKING
- SPREADSHEET
- COPIE N FAX SCANNER INVOICING ETC. GAPS INBTWN ARE FROM WORKING IN OIL FIELD, HOLE WATCJ, FIREWATCH..PIPELINE SWAMPER HEATCONTROLLER, BRIDGER COALMINE MAINTANCE. INFO UPON REQUEST, CONSTRUCTION EXP..
Overview
12
12
years of professional experience
Work History
Customer Advocate
Safelite Autoglass
Thornton, Colorado
02.2022 - 01.2025
- Developed strong relationships with customers by providing timely responses and solutions.
- Updated databases with new and modified customer data.
- Took special orders in person and over telephone, generating additional revenue every month.
- Used different knowledge banks to research customer problems and develop accurate responses.
- Researched problems with benefits, accounts, and services with speed and accuracy.
- Promoted available products and services to customers during service, account management and order calls.
- Proactively recommended changes based on consumer needs and market trends to grow company.
- Excelled in exceeding daily credit card application goals.
- Tracked progress on open cases and updated customers regularly on status changes.
- Provided top quality control and eliminated downtime to maximize revenue.
- Collaborated with colleagues across multiple departments to resolve customer issues quickly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Ensured compliance with applicable laws and regulations related to the handling of personal information.
- Contacted customers about potential service upgrades, new services and account changes.
- Developed recommendations for changes in policy and offerings by analyzing consumer research.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Engaged with customers and worked to resolve product and service issues.
- Responded to many daily requests for information.
- Completed day-to-day duties accurately and efficiently.
Clerk Drs Asst.
Clinica de los Pies Foot clinic
WVC, UT
08.2021 - 11.2021
- Company Overview: Foot clinic in West Valley Utah
- Foot clinic in West Valley Utah
- Developed organizational filing systems for confidential customer records and reports.
- Utilized computer software programs to create reports, labels, forms.
- Copied, sorted and filed records of office activities and business transactions.
- Maintained inventory levels of office supplies and equipment as needed.
- Monitored office supplies inventory and placed orders when necessary.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Answered phones in a courteous manner while providing excellent customer service.
- Processed customer orders promptly and accurately.
- Participated in credit and collections activities.
Manager Assistant
JC Autoglass
Denver, Colorado
01.2018 - 01.2021
- Created detailed reports summarizing findings from research projects conducted by the department.
- Scheduled service and changed and ordered toner to keep printers and copiers functioning.
- Handled confidential information with discretion and integrity.
- Received and distributed mail, letters and packages.
- Participated in credit and collections activities.
- Organized and directed daily operations of the department, including supervision of staff members.
- Used filing systems to improve document management and organization.
Bus Aid
County School District Sweet water
Rock Springs, Wyoming
10.2012 - 07.2013
- Provided a safe environment for students while on board the bus.
- Notified appropriate personnel of any mechanical or other issues requiring repair or attention.
- Loaded, secured and unloaded wheelchairs, secured seatbelts and demonstrated knowledge of students' special needs.
- Offered additional support to disabled passengers.
- Facilitated smooth loading and unloading of passengers by helping with individual and group issues.
- Restrained passengers with appropriate devices and according to correct procedures.
Education
SWEETWATER COUNTY
WYOMING01.2013
JEFFERSON COUNTY SCHOOL DISTRICT
01.2001
High School Diploma -
Manuel AlaTorre
Llano Del Medio, NM06-1988
Skills
- Translator Spanish/English
- Professionalism Supervised Advise n Cunsolt
- Friendly Achieved Analized
- Billing Insurance medical , vehicular
- SPREADSHEET scanner fax
- Collection monies cc
- Exelerrated
- Developed
Professionalsummary
TRANSLATOR SPANISH/ENGLISH READ, WRITE, PROFESSIONAL, FRIENDLY, FAST LEARNER, MULTITASKING, SPREADSHEET, COPY AND FAX SCANNER, INVOICING, GAPS IN BETWEEN ARE FROM WORKING IN OIL FIELD, HOLE WATCH, FIREWATCH, PIPELINE SWAMPER, HEAT CONTROLLER, BRIDGER COAL MINE MAINTENANCE. INFO UPON REQUEST, CONSTRUCTION EXP.
Timeline
Customer Advocate
Safelite Autoglass
02.2022 - 01.2025
Clerk Drs Asst.
Clinica de los Pies Foot clinic
08.2021 - 11.2021
Manager Assistant
JC Autoglass
01.2018 - 01.2021
Bus Aid
County School District Sweet water
10.2012 - 07.2013
SWEETWATER COUNTY
JEFFERSON COUNTY SCHOOL DISTRICT
High School Diploma -
Manuel AlaTorre