Alondra Crisantos
Sacramento,CA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
Work History
Server
El Maguey Mexican Restaurant
01.2019 - 06.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Associate of Science - Business Administration
Saddleback College
Mission Viejo, CA12.2024
Associate of Arts - Economics
Saddleback College
Mission Viejo, CA12.2024
Associate of Arts - Sociology
Saddleback College
Mission Viejo, CA12.2024
Associate of Arts - Interdisciplinary Studies
Saddleback College
Mission Viejo, CA12.2024
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Memory retention
- Foreign language proficiency
Languages
Spanish
Native or Bilingual
Timeline
Server
El Maguey Mexican Restaurant
01.2019 - 06.2024
Associate of Science - Business Administration
Saddleback College
Associate of Arts - Economics
Saddleback College
Associate of Arts - Sociology
Saddleback College
Associate of Arts - Interdisciplinary Studies
Saddleback College
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