ALONDRA FIGUEROA
Riverview,FL
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of post-secondary education
7
7
years of professional experience
Work History
Area Manager
Amazon, Inc
Temple Terrace, USA
04.2025 - Current
- Lead a team of 50-100+ associates, achieving productivity and quality targets
- Improved team performance by 15-25% through coaching and process optimization
- Reduced defects by 20%+ through audits and quality enforcement
- Manage labor planning and shift execution
- Lead daily meetings on KPIs and safety
- Partner cross-functionally to improve workflow
- Promote a strong safety culture
Tier 3 (Process Assistant)
Amazon, Inc
Temple Terrace, USA
01.2020 - 04.2025
- Supported Area Manager in daily operations
- Directed workflow for 30-60 associates
- Improved productivity by 10-15%
- Monitored KPIs and performance
- Trained new hires
- Handled escalations and problem-solving
Education
Associate of Science - Criminal Justice
Caribbean University
Carolina, PR 08.2013 - 04.2015
Skills
- Team Leadership
- Operations Management
- Performance Management
- Labor Planning
- Process Improvement
- Problem Solving
- Decision Making
- Time Management
- Communication
- Coaching
- Collaboration
- Microsoft Excel
- Office Suite
- Data Analysis
- KPI Tracking
- Amazon Systems
- Customer service
- Data entry
- Appointment scheduling
Languages
- English (Bilingual)
- Spanish (Bilingual)
Timeline
Area Manager
Amazon, Inc
04.2025 - Current
Tier 3 (Process Assistant)
Amazon, Inc
01.2020 - 04.2025
Associate of Science - Criminal Justice
Caribbean University
08.2013 - 04.2015