Alondra Flores
Kennesaw,GA
Summary
Dynamic customer service professional with proven expertise at Reischling Press Inc. in resolving complaints and enhancing customer satisfaction. Skilled in CRM management and relationship building, I effectively identify process improvements and deliver personalized support, ensuring a seamless experience. Committed to quality control and adept at fostering customer loyalty through exceptional service.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Reischling Press Inc.
Kennesaw
02.2025 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Updated system with order specifics and customer details, preferences, and billing information.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong relationships with customers by providing personalized assistance and support.
Front Desk Medical Receptionist
AICA orthopedics
Kennesaw, ga
01.2025 - Current
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Checked patient insurance, demographic, and health history to keep information current.
Server
Zama Mexican restaurant
Kennesaw
01.2024 - 11.2024
- Cleaned tables and chairs to prepare dining area for next customers.
- Addressed complaints to kitchen staff and served replacement items.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Informed customers of daily specials and signature menu items.
- Explained menu items, describing ingredients and cooking methods upon request.
Education
High School Diploma -
Kennesaw Mountain High School
Kennesaw, GA05-2024
Skills
- Customer service
- Order processing
- CRM management
- Sales support
- Negotiation strategies
- Customer education
- Professional telephone demeanor
- Quality control
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
Reischling Press Inc.
02.2025 - Current
Front Desk Medical Receptionist
AICA orthopedics
01.2025 - Current
Server
Zama Mexican restaurant
01.2024 - 11.2024
High School Diploma -
Kennesaw Mountain High School
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