Alondra Foster
Hackensack,NJ
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Vanguard Surgical Center
Maywood, NJ
10.2023 - Current
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Updated customer information in databases regularly to ensure accuracy of records.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Maintained accurate medical records according to established standards and regulations.
Verification Specialist
star solutions LLC
Saddle Brook, NJ
11.2016 - 10.2023
- Performed verification of customer accounts and ensured data accuracy.
- Researched and evaluated customer information for compliance with internal policies and procedures.
- Provided technical assistance to customers regarding account verification process.
- Assisted in the development of new verification methods and processes.
- Maintained detailed records of customer verifications and associated documentation.
- Reviewed incoming documents for completeness, accuracy, and compliance with established standards.
- Answered incoming calls from claimants, employers, and healthcare providers to provide information about workers' compensation claims.
- Resolved discrepancies between claimant statements and employer records.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Prepared agendas for board meetings along with taking minutes during sessions.
- Provided training to new hires on office policies and procedures.
- Managed office inventory and placed new supply orders.
- Administered payroll and maintained proper documentation of employee personnel.
- Reviewed files and records to obtain information and respond to requests.
Education
Associate of Science - Health Sciences
Eastwick College
Hackensack, NJ11-2016
Skills
- Confidentiality handling
- Initiative-taking
- File Organization
- Appointment confirmation
- Correspondence typing
- Customer Service
- Call Routing
- Departmental support
- Mail Sorting
- Mail distribution
- Front Office Management
- Office Administration
- Supply Management
- Office Organization
- Administrative Support
- Clerical Support
- Cash Handling
References
References available upon request.
Timeline
Front Desk Receptionist
Vanguard Surgical Center
10.2023 - Current
Verification Specialist
star solutions LLC
11.2016 - 10.2023
Associate of Science - Health Sciences
Eastwick College