Alondra Gallardo
Midland
Summary
Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering two years of extensive leadership experience in customer care. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.
Overview
3
3
years of professional experience
Work History
Team Leader Manager
HTeaO
02.2021 - 01.2024
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Enhanced problem-solving skills within the team through facilitating brainstorming sessions and encouraging creative thinking.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
No Degree - Respiratory Therapy
Midland College
3600 N Garfield St, Midland, Tx 7970505.2026
High School Diploma -
Lee High School
Midland, TX05.2022
Skills
- Customer Focus
- Workload Management
- Motivational Skills
- Team Development
- Staff Training
- Staff Management
- Problem Resolution
- Customer Relationship Management
- Documentation And Reporting
- Negotiation and Conflict Resolution
- Organizational Skills
- Positive Attitude
Languages
Spanish
Native or Bilingual
Timeline
Team Leader Manager
HTeaO
02.2021 - 01.2024
No Degree - Respiratory Therapy
Midland College
High School Diploma -
Lee High School