Alondra Garcia

The Administrative Assistant I is responsible for scheduling appointments, providing information to callers, and otherwise relieves officials of clerical work and minor administrative and business detail by performing the following duties.
Read and route incoming mail. Locate and attach appropriate file to correspondence to be answered by employer.
Compose and type routine correspondence.
Answer and screen manager's telephone calls; arrange conference calls.
Coordinate manager’s schedule and make appointments.
Greet scheduled visitors and directs to appropriate area or person.
Arrange and coordinate travel schedules and reservations.
Conduct research; compile and type statistical reports.
Coordinate and arrange meetings; prepare agendas; reserve and prepare facilities; record and transcribe minutes of meetings.
Make copies of correspondence or other printed materials.
Prepare outgoing mail and correspondence, including e-mail and faxes.
Order and maintain supplies, and arrange for equipment maintenance.

Answered telephone inquiries on banking products, including checking,
savings, loans and lines of credit.
Assisted customers with setting up or closing accounts, completing loan
applications and signing up for new services.
Answered customer inquiries regarding account balances, transaction history,
services charges and interest rates.
Trained and coached tellers on banking operations to provide exceptional
customer service.
Conducted various branch operations tasks such as balancing and replenishing ATM, TCD and shipment processing.
Managed branch vault by verifying all cash transactions for accuracy.
Provided clients with general information on account opening.
Opened, closed and updated accounts for customers.
Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.

Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Answered questions about store policies and addressed customer concerns.
Assisted customers in choosing menu items by providing food complementing
information.
Resolved problems with orders quickly and offered refund or replacement.