Sam Bartholomae
Lubbock
Summary
Dynamic leader with a proven track record at Warren CAT, proficient in strategic business planning and team development. Excels in conflict resolution and fostering productive relationships, ensuring operational excellence and profitability. Values and respects both employees and customers that work with him.
Overview
8
8
years of professional experience
Work History
Machine Service Manager
Warren CAT
04.2024 - Current
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements, and provided detailed job training.
- Resolved customer complaints in professional and timely manner.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Met with customers and built relationships with those who previously had a bad outlook with Lubbock's service department and earned their service back.
- Worked closed with Sales team to develop a trusting relationship between both departments.
Service Manager II
Holt CAT
08.2021 - 03.2024
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements, and provided detailed job training.
- Implemented strategies to increase customer service satisfaction ratings.
- Built a service team out of a new location starting at 3 technicians and building it up to 17 technicians.
- Increased annual revenue by 1.5 million dollars and our PADE by over 45%.
Engine Field Supervisor
Warren CAT
06.2020 - 08.2021
- Met with customers to resolve issues and build productive relationships.
- Planned and scheduled field jobs according to set timelines and order of operations.
- Investigated issues and developed effective solutions.
- Evaluated performance and progress, and made proactive adjustments.
- Manged schedule for over 30 field technicians
Pump and Frac Shop Supervisor
Warren CAT
07.2019 - 05.2020
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Monitored multiple locations and 3 different departments while maintaining revenue targets for each location.
- Created and presented a detailed plan on how the Pump shop could turn a profitable revenue is a 6 month time span - it went from losing money to making money.
Engine Rebuild Technician
Warren CAT
03.2017 - 07.2019
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Built quotes for big repairs.
Education
Principles of Persuasion
Holt CAT01-2023
Values Based Leadership
Holt CAT01-2021
CAT Flagship Training
01-2020
High School Diploma -
Monterey High School
Lubbock, Texas05-2015
Conflict Resolution
Holt CAT01-2023
Leadership & Development With Holt Executive Team
Holt CAT01-2024
Skills
- Strategic business planning
- Culture development
- Productivity monitoring
- Conflict resolution
- Team development/growth
- Establishing vision
- Service and parts teams management
- Goal setting
- Customer Relations
Timeline
Machine Service Manager
Warren CAT
04.2024 - Current
Service Manager II
Holt CAT
08.2021 - 03.2024
Engine Field Supervisor
Warren CAT
06.2020 - 08.2021
Pump and Frac Shop Supervisor
Warren CAT
07.2019 - 05.2020
Engine Rebuild Technician
Warren CAT
03.2017 - 07.2019
Principles of Persuasion
Values Based Leadership
CAT Flagship Training
High School Diploma -
Monterey High School
Conflict Resolution
Leadership & Development With Holt Executive Team
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