Alondra Gonzalez
Anaheim,CA
Summary
At El Farolito Mexican Restaurant, I excelled in high-pressure environments, significantly enhancing customer satisfaction through expert multitasking and team collaboration. Skilled in customer service and food safety, I effectively managed unexpected events, ensuring seamless operations and a welcoming atmosphere for guests.
Overview
2
2
years of professional experience
Work History
Host
El Farolito Mexican Restaurant
03.2022 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
Education
Associate of Science - Environmental Science
Fullerton College
Fullerton, CA05.2025
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Detail Oriented
- Professional Appearance
- Foreign language skills
- Food safety understanding
Languages
Spanish
Native or Bilingual
Timeline
Host
El Farolito Mexican Restaurant
03.2022 - Current
Associate of Science - Environmental Science
Fullerton College
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