Alondra Gonzalez
West Park,FL
Summary
Front Desk Agent with Kolter Hospitality, adept at managing reservations and enhancing guest experiences. I ensure to always provide my best in order to be helpful and create memorable guest experiences. I am dedicated in providing excellent service. I would love to be a part of the team and grow my career.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Kolter Hospitality
Fort Lauderdale
01.2023 - Current
- Greeted and assisted guests during check-in and check-out processes, ensuring seamless service delivery.
- Managed room reservations using property management systems, enhancing efficiency and accuracy.
- Responded to guest inquiries, providing information about hotel amenities and local attractions.
- Collaborated with housekeeping to ensure timely room availability and cleanliness standards.
- Resolved guest complaints promptly, fostering positive experiences and encouraging repeat visits.
- Trained new front desk staff on procedures and customer service expectations for consistent performance.
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
Education
High School Diploma -
McArthur High
HollywoodSkills
Bilingual
Dependable
Fast Learner
Work Ethic
Strongly Motivated
Teamwork
Timeline
Front Desk Agent
Kolter Hospitality
01.2023 - Current
High School Diploma -
McArthur High