Alondra Hernandez Martinez
Charlotte,NC
Summary
Reliable professional with experience in retail environments, specializing in employee training and operational efficiency. Known for strong interpersonal skills and a commitment to excellent customer service, dedicated to fostering a positive team atmosphere.
Dedicated cash handling specialist focused on effective communication and critical thinking. Experienced in training new staff and ensuring compliance with safety standards, ready to contribute to a high-performing team.
Overview
2
2
Languages
3
3
years of professional experience
Work History
Dry Cleaner Cashier
American Dry Cleaners
Charlotte, NC
05.2024 - Current
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Advised customers on garment care and cleaning procedures for various fabrics.
- Trained new cashiers on operational procedures and customer service standards effectively.
- Monitored production line operations for efficiency and accuracy.
Gas Station Clerk
7-11 Convenience Store
Charlotte, NC
06.2023 - Current
- Managed inventory and restocked shelves to ensure product availability.
- Maintained cleanliness of store and ensured compliance with safety standards.
- Handled fuel pump operations and monitored for safety hazards.
- Assisted in training new employees on store policies and procedures.
- Verified age of customers purchasing alcohol or tobacco products with valid ID.
- Oversaw opening and closing operations to ensure reports were accurate.
Education
Bachelor of Arts - Biology
East Carolina University
Greenville, NC05-2027
Skills
- Employee training
- Effective communication
- POS system operation
- Cash handling proficiency
- Critical thinking
- Interpersonal skills
- Reliable and responsible
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Dry Cleaner Cashier
American Dry Cleaners
05.2024 - Current
Gas Station Clerk
7-11 Convenience Store
06.2023 - Current
Bachelor of Arts - Biology
East Carolina University