Alondra LARA
Montclair,CA
Summary
Careful and meticulous with dedication to accuracy. Proven history of working closely with team members to complete safe and effective data management. Skilled at digitizing documents, modernizing systems and organizing data for optimized productivity. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Lamps Plus
Upland, CA
12.2021 - 12.2023
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Data Entry Clerk
LAVA SEATS
Pomona, CA
10.2019 - 08.2020
- Contacting venues via email & phone. ( AVG 30)
- Scanned and stored files and records electronically to reduce paper files and secure data.
- Processed customer and account source documents by reviewing data for deficiencies.
- Shared incomplete and deficient data sets with supervisors for resolution.
- Reviewed and updated account information in company computer system.
- Followed up on pending tasks until completion.
- Verified accuracy and completeness of data entry into the database system.
Data Processing Clerk
Student Loan Service
Irvine, CA
04.2019 - 10.2019
- answering/transferring calls ( AVG 25 A DAY)
- consolation of loans and program placement
- Maintained detailed records of all inventory transactions.
- Detected flaws in customer and account data, resolving issues and communicating with supervisors.
- Prepared reports summarizing customer feedback regarding loans.
Education
High School Diploma -
Montclair High School
Montclair, CA05-2017
Pharmacy Tech - Pharmacology
Baldy View Regional Occupational Program
Ontario, CA05-2017
Some College (No Degree) - Psychology
Chaffey College
Rancho Cucamonga, CASkills
- Bilingual speaker & writer (English & Spanish)
- Technical admin proficient in Microsoft programs such as office, work & Excel
- Attention to detail
- Typing 65 WPM
- Schedule Mastery
- Advanced communication skills
Timeline
Customer Service Representative
Lamps Plus
12.2021 - 12.2023
Data Entry Clerk
LAVA SEATS
10.2019 - 08.2020
Data Processing Clerk
Student Loan Service
04.2019 - 10.2019
High School Diploma -
Montclair High School
Pharmacy Tech - Pharmacology
Baldy View Regional Occupational Program
Some College (No Degree) - Psychology
Chaffey College