Eden Colchado

• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Provided primary customer support to internal and external customers.
• Updated account information to maintain customer records.
• Bilingual speaker. Helped all Spanish speaking Customer with assistance in payments, service and special request.
• Responded to customer requests for products, services, and company information.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Tracked customer service cases and updated service software with customer information.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Utilized customer service software to manage interactions and track customer satisfaction.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Met customer call guidelines for service levels, handle time and productivity.

• Processed credit card, EBT, and gift certificate payments with electronic computer system.
• Approached every question or concern with calm and level-headed approach.
• Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
• Greeted customers and responded to requests for information.
• also placed orders for seafood department
• did inventory of our supplies as well as preparation of foods and recipes, helped with holiday orders as well as special orders.
• helped with scheduling team members and cover shifts.
• Followed store opening and closing procedures to keep store secure and avoid erroneously setting off security alarms
• Collaborated with team members to ensure seamless store operations during busy periods.
• Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
• Worked extended hours during holidays or peak seasons to provide additional support for increased customer traffic.
• Utilized strong communication skills to relay pertinent information between customers and other staff members effectively.
• Completed daily tasks quickly without sacrificing quality or attention to detail.
• Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
• Maintained current knowledge of store promotions and highlighted sales to customers.

Greeted customers, i would take them to their tables and or parties. Handed out Menus as well as drinks and utensils.

Helped with handing out pies/desserts.

Helped open, close and or clean front area of restaurant.