Alondra Lopez
Orange,CA
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying their needs, and recommending products and services to meet their needs. Selling an experience from the moment clients enter the premise & leaving with a long lasting impression that will keep them returning. Talented Associate skilled at mentoring and leading new team members on company procedures. Dedicated to ensuring clients receive the level of care they deserve while informing them of the range of products and services available. Punctual Food Service Worker able to take orders and prepare food in an efficient manner. Offering 10 years of experience in hospitality customer service & food service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Restaurant Floor Manager
Vaca LLC
05.2023 - 07.2025
- Enhanced customer satisfaction by implementing efficient floor management strategies and maintaining a clean, inviting dining environment.
- Assisted in revenue growth by contributing innovative ideas for menu development, promotions, and special events.
- Evaluated employee performance regularly through observations and one-on-one meetings for continuous improvement opportunities.
- Fostered teamwork among staff members through clear communication of goals, expectations, and responsibilities.
Server
Vaca LLC
04.2019 - 05.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Retail Sales Associate
Old Navy, Gap
Orange, California
12.2020 - 12.2021
- Assisted customers in finding merchandise and provided product knowledge.
- Organized store displays to enhance visual appeal and promote sales.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to achieve daily sales goals.
- Handled customer inquiries and resolved issues effectively and promptly.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with finding the right product for their needs.
- Used product knowledge to suggest items to match client needs.
Associate
In-N-Out Burger
05.2015 - 04.2019
- Maximized customer interactions by promptly identifying their needs and wants.
- Educated new hires on company policies and procedures by designing and developing a training program.
- Maintained food safety standards at all times.
- Supervised, trained and developed team members in accordance with company policies and procedures.
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
- Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation.
- Consistently provided professional, friendly and engaging service.
- Maximized customer service by training staff, overseeing operations and resolve issues in a timely manner.
Canvassar
Orange County Labor Federation
09.2016 - 11.2016
- Analyzed departmental documents for appropriate distribution and filing.
- Performed door to door interactions in order to register qualified citizens to vote for the upcoming election.
- Worked in mapping out the locations to canvass, distributed work areas within a group of people.
- Managed to gain 10,000 new voters within the orange county area through our labor and organization.
Phone Banker
Orange County Labor Federation
07.2014 - 11.2014
- Trained and directed [Number] new hires during department orientations.
- Researched industry competitors and compiled detailed analysis data.
- Maintained friendly and professional customer interactions.
- Entered data promptly and efficiently with a 90% accuracy rate.
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Met daily goals of people committed to support our specific candidate.
- Exceeded amount of required supporters needed on a daily basis.
Education
Associate of Arts - Culinary
Orange Coast College
Costa Mesa, CAHigh School Diploma -
Orange High School
Orange, CASkills
- Customer service orientation
- Effective conflict resolution
- Team leadership
- Staff development
- Strong verbal communication
- Self-motivated
- Team liaison
- Process implementation
- POS systems knowledge
- Customer-oriented
- Cash handling and management
- Upselling techniques
- Motivated team player
- Fluent in spanish
- Exceptional time management skills
- Local/state health laws knowledge
Certification
SafeServ certification: Food Handling
Languages
Spanish
Timeline
Restaurant Floor Manager
Vaca LLC
05.2023 - 07.2025
Retail Sales Associate
Old Navy, Gap
12.2020 - 12.2021
Server
Vaca LLC
04.2019 - 05.2023
Canvassar
Orange County Labor Federation
09.2016 - 11.2016
Associate
In-N-Out Burger
05.2015 - 04.2019
Phone Banker
Orange County Labor Federation
07.2014 - 11.2014
Associate of Arts - Culinary
Orange Coast College
High School Diploma -
Orange High School